Demitria Aker
Lynn,MA
Summary
Dynamic retail professional with proven leadership at Dollar Tree, excelling in customer service and team development. Skilled in money handling and conflict resolution, and time management.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dollar Tree
06.2024 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lead Cashier
Speedway
08.2023 - 02.2024
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Barista
Dunkin' Donuts
03.2022 - 08.2023
- Maintained a clean and organized workspace for optimal productivity
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales Associate
Walgreens
10.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Melrose High School
Melrose, MA06.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Goal setting
- Conflict resolution
- Retail operations
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Dollar Tree
06.2024 - 05.2025
Lead Cashier
Speedway
08.2023 - 02.2024
Barista
Dunkin' Donuts
03.2022 - 08.2023
Sales Associate
Walgreens
10.2020 - 01.2022
High School Diploma -
Melrose High School
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