Delroy A. Clarke
Surrey,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Detailed-oriented team player with strong organizational skills possessing the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Bank Of Nova Scotia Jamaica
Fairview Branch, Montego Bay
01.2019 - 10.2023
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with team members across regional locations, utilizing multiple application platforms to arrive at solutions that were in the best interest of out customers as well as the company.
Remittance Teller
Bank Of Nova Scotia Jamaica
Fairview Branch, Montego Bay
11.2014 - 12.2018
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Managed the overall day-to-day cash flow needs of the branch, fulfilling all cash flow requirements while adhering to regulatory limits related to cash holdings.
Verification Teller
Bank Of Nova Scotia Jamaica
Sam Sharpe Square, Montego Bay
02.2007 - 10.2014
- Assisted with training of new tellers on policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Calculated fees due, interest and change for customer transactions.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Processed customer transactions promptly, minimizing wait times.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Worked flexible hours by working behind the scenes into the night hours to ensure the completion of the day's work as required.
Education
Bachelor of Science - Business Administration, Accounting Emphasis
Northern Caribbean University
Manchester, Jamaica WI08.2006
Skills
- Key holder experience
- Problem-solving abilities
- Staff Training
- Microsoft Office Suite
- Calm Under Pressure
- Data Evaluation
- Report Preparation
Timeline
Customer Service Representative
Bank Of Nova Scotia Jamaica
01.2019 - 10.2023
Remittance Teller
Bank Of Nova Scotia Jamaica
11.2014 - 12.2018
Verification Teller
Bank Of Nova Scotia Jamaica
02.2007 - 10.2014
Bachelor of Science - Business Administration, Accounting Emphasis
Northern Caribbean University