Delnia Mohammadi

Highly motivated IT professional with a diverse background in IT support, administrative duties, and project management. Proficient in troubleshooting, data analysis, and software development, with a strong aptitude for problem-solving and customer service. Adept at collaborating with cross-functional teams and delivering exceptional technical solutions. Eager to leverage my skills and experience to contribute effectively to a dynamic help desk or IT support team.

• English (Spoken/Written)
• French (Spoken/Written)
• Kurdish
• Persian

• IT Support, Seanau;tic Marine, Montréal, CA, 09/01/22, 06/30/23, Collaborated with researchers to acquire and process new sources of data for training and testing translation systems., Configured, trained, and evaluated builds and models using RNN and NLP techniques., Investigated and fixed bugs in training, data processing code, and SQL queries., Technical Troubleshooting in a timely manner.
• Administrative Clerk, CIUSSS Du Centre-Ouest, Montréal, CA, 09/01/22, 06/30/23, Handling of bookkeeping, filing, and data processing duties., Answering calls, Data entering, Ordering of office supplies., Used MS Office to schedule meetings for executives and write and proofread company correspondences., Assisting with logistics., Filing and scanning., Training & onboarding of 2 new employees.
• Customer Service Agent, Apple Store, Montréal, CA, 09/01/20, 06/30/21, Building product displays, keeping shelves organized, displaying pricing labels, ordering supplies, replenishing stocks., Inventory monitoring and product selection based on quality / price., Weekly activity reports and recommendation., Ensured customer complaints were resolved quickly and efficiently.