Delmy Martínez
North York
Summary
Attentive Office Medical Assistant experienced in administrative and clinical support within diverse healthcare settings. Delivered efficient cash management solutions through detail-oriented practices. Focused on enhancing operational effectiveness and improving patient experiences.
Overview
24
24
years of professional experience
Work History
Medical Office Assistant (MOA)
SafiehKosar medicine professional
Toronto
02.2014 - Current
- Maintained professionalism in providing administrative support to healthcare professionals, enhancing patient experience.
- Managed incoming and outgoing phone calls, responding to patients’ questions and requests with accuracy and efficiency.
- Registered patients in the system, ensuring accuracy of personal and insurance information. and scheduled appointments.
- Prepared patients for exams and medical procedures, facilitating smooth and effective patient care.
- Ensured cleanliness and proper stock of all rooms, contributing to a safe and efficient healthcare environment.
Dental Receptionist/Assistant
Sage Dental
Toronto
10.2008 - 03.2013
- Answered multi-phone lines and assisted patient inquiries, providing them with necessary documents for their appointments.
- Collaborated with dentist over 4.5 years to retain, maintain, and attract new patients.
- Developed and maintained strong relationships throughout the past 4.5 years with clientele.
- Managed multi-phone lines and addressed patient inquiries, delivering essential documents for appointments.
- Accountable for ordering dental supplies and equipment, ensuring inventory was up to date.
- In charge of opening and closing the office on a daily basis making sure the alarms and safety procedures were in place.
Cashier
Dollar Power
07.2006 - 10.2009
- Managed daily deposits to bank, ensuring accurate and timely transactions
- Trained new cashiers and staff on opening and closing procedures to maintain operational efficiency
- Assisted customers with their inquiries in a courteous and timely manner
Cashier
Honest Ed’s
01.2003 - 04.2005
Education
Some college - Medical Office Administrator
Medix College
Toronto, ONSkills
- Medical records
- Medical billing
- EMR systems
- Medical scheduling
- Patient intake
- Insurance verifications
- Office administration
- Financial record keeping
- Work well under pressure
- Attention to detail
Total Years Of Experience
15
Timeline
Medical Office Assistant (MOA)
SafiehKosar medicine professional
02.2014 - Current
Dental Receptionist/Assistant
Sage Dental
10.2008 - 03.2013
Cashier
Dollar Power
07.2006 - 10.2009
Cashier
Honest Ed’s
01.2003 - 04.2005
Some college - Medical Office Administrator
Medix College