DELLA FREY
Kronau,Canada
Summary
Dynamic leader with a proven track record at RCMP Heritage Centre, excelling in project management and outstanding customer service. Successfully enhanced visitor experiences and drove revenue growth through strategic analysis and team development. Passionate about cultivating relationships and fostering community engagement, ensuring operational excellence and memorable events.
Overview
24
24
years of professional experience
5
5
Certifications
Work History
Yoga Teacher
Pure Living Yoga
Emerald Park, Saskatchewan
07.2025 - Current
- Developed and taught yoga classes to students of all ages and levels, emphasizing proper breathing techniques, body alignment, and meditation.
- Showed yoga poses through clear verbal instructions and visual demonstrations during class sessions.
- Cultivated a welcoming community atmosphere through engaging communication and support, enhancing student retention and satisfaction.
- Partnered with colleagues to improve program offerings and optimize class schedules, increasing attendance and participant engagement.
- Ensured cleanliness and safety of studio for participants by regularly sanitizing equipment and organizing space.
- Established partnerships with local businesses to promote studio services, expanding outreach and community involvement.
Director of Visitor Services
RCMP Heritage Centre
Regina, Saskatchewan
06.2022 - 04.2025
- Lead all front of house operations, including admissions, guest services, gift shop and facility rentals
- Supervise, train and mentor a team of 12+ staff and volunteers across visitor services, retail and events.
- Oversee end to end facility rental operations, including bookings, client communication, contracts and event execution.
- Coordinated logistics for tours, school groups, and large-scale public and private events to ensure seamless execution
- Organized special events, facilitating logistics and volunteer coordination effectively.
- Cultivated strong partnerships with vendors and caterers to enhance event quality.
- Analyze attendance, retail and rental data to inform business and operational decisions
- Collaborate with internal teams to align visitor services, retail offerings and event programming
Retail Manager
RCMP Heritage Centre
Regina, Saskatchewan
02.2022 - 06.2022
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Coordinated with marketing team to plan and execute promotional events, increasing customer engagement.
- Managed daily store operations and ensured compliance with organizational policies.
- Analyzed financial data to identify areas of improvement for profitability.
- Negotiated with suppliers to secure advantageous terms and pricing.
- Monitored inventory, cash, and payroll processes to ensure operational efficiency.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
Sales Manager
Staples
Regina
04.2008 - 02.2022
- Leads, promotes and coaches selling and cultivates a dynamic selling culture with associates.
- Set strategies and sales goals for the store, creating communication plan to connect team efforts to financial success.
- Led management efforts to maximize sales growth in the store.
- Lead the hiring and onboarding process throughout the store by identifying and organizing hiring needs and involvement in interviewing, selecting and checking references.
- Supervised and developed the Services Manager, Services Supervisor, Technology Supervisor, and Sales Support Supervisor.
- Analyze and control labour and expense costs to ensure profitability of the business.
- Manages and ensures execution of process excellence standards and initiatives.
- Model, promote and hold others accountable for customer service excellence.
- Promotes and maintains a safe work environment and takes ownership to rectify deficiencies.
Divisional Sales Manager
Staples
Moose Jaw/Regina
08.2004 - 04.2008
- Drive sales and customer service results through effective coaching and mentoring of associates.
- Developed training plans and implemented training programs for associates, improving their performance and service delivery.
- Managed day-to-day store operations, ensuring smooth opening/closing procedures, accurate cash reconciliation, and a safe environment for staff and customers.
- Maintained merchandise and customer service standards, enhancing customer satisfaction in assigned areas.
- Recruited, screened, interviewed, and hired associates successfully.
- Planning and execution of promotional merchandise plans throughout the year.
Manager
Panhandler
Regina
04.2002 - 05.2004
- Recruited, hired, developed, and retained retail talent, enhancing team performance across 2 locations.
- Directed and supervised sales and inventory teams, ensuring accurate cash reconciliation and effective operations.
- Maintained attractive and functional displays throughout store, improving customer engagement and shopping experience.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Completed weekly schedules according to payroll policies.
- Organized and replenished inventory on shelves after receiving shipments.
Education
PLY Method 200 hr Yoga Teacher Training - Yoga
Pure Living Yoga RYS 200
Saskatoon, SK06-2025
Bachelor's - Psychology
University of Saskatchewan
Saskatoon, SK05-1999
Bachelor's - Psychology
Red Deer College
Red Deer, AB05-1996
High school or equivalent -
Central Collegiate
Moose Jaw, SK06-1992
Skills
- Project management
- Outstanding Customer Service
- Community engagement
- Strong Leadership
- Team management
- Planning and execution
- Developing Others
- Dispute resolution
- Budget management
- Strategic analysis
- Complex problem-solving
- Problem-solving
- Attention to Detail
- Adaptability and flexibility
- Interpersonal communication
- Excellent Communication Skills
- Staff Training Development
- Relationship management
Certification
- Performance Management/Building Excellence
- Hiring and Recruiting/Training and Retention
- Planning and Execution/Time Management
- Effective Coaching/Leader as Coach
- Solution Selling/Inspired Selling
Timeline
Yoga Teacher
Pure Living Yoga
07.2025 - Current
Director of Visitor Services
RCMP Heritage Centre
06.2022 - 04.2025
Retail Manager
RCMP Heritage Centre
02.2022 - 06.2022
Sales Manager
Staples
04.2008 - 02.2022
Divisional Sales Manager
Staples
08.2004 - 04.2008
Manager
Panhandler
04.2002 - 05.2004
PLY Method 200 hr Yoga Teacher Training - Yoga
Pure Living Yoga RYS 200
Bachelor's - Psychology
University of Saskatchewan
Bachelor's - Psychology
Red Deer College
High school or equivalent -
Central Collegiate