Delice Twishimiyimana
Student
Halifax,NS
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Sales Associate
Appliance Kivu
07.2023 - 09.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Specialist
GAP (saint John's,NL )
09.2022 - 12.2022
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problem solving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
Customer Service Representative
MTN Communications
01.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Entrepreneurship Intern
Riviera High School
01.2019 - 02.2020
- Enhanced startup growth by developing and implementing innovative marketing strategies.
- Assisted in securing investment capital for business expansion, contributing to overall financial stability.
- Conducted market research and competitor analysis for informed decision-making in product development.
- Spearheaded the creation of a comprehensive business plan, outlining company vision and objectives.
Education
Bachelor of Science - Engineering
Saint Mary’s University
Halifax, NS05.2025
High School Diploma -
RIVIERA HIGH SCHOOL
KIGALI07.2021
Skills
Building Customer Loyalty
undefinedAffiliations
- active member of save a life club
- president of culture club
- coordinator of entrepreneurship club
Timeline
Sales Associate
Appliance Kivu
07.2023 - 09.2023
Sales Specialist
GAP (saint John's,NL )
09.2022 - 12.2022
Customer Service Representative
MTN Communications
01.2021 - 07.2022
Entrepreneurship Intern
Riviera High School
01.2019 - 02.2020
Bachelor of Science - Engineering
Saint Mary’s University
High School Diploma -
RIVIERA HIGH SCHOOL
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