Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Delaney Fletcher

Sackville,NB

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-focused professional with successful 7-year career in Food Industry sector. Dynamic successful applying speed and precision in busy business environment.

Overview

6
6
years of professional experience

Work History

Cashier Manager

CJ's Lemonade
04.2017 - 08.2023
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
  • Reduced cash discrepancies by consistently monitoring cash registers
  • Improved employee retention through robust training programs and ongoing performance evaluations.
  • Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
  • Coordinated promotional price changes, ensuring accurate pricing information at the register level.

Cashier/Bakery Production Worker

D Spot Desserts
04.2023 - 06.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Cashier/Barista

Tim Hortons
10.2022 - 11.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cook/Catering Server

Ardrossan Jr. Sr. Highschool
09.2021 - 12.2021
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Collaborated with the management team to develop new menu items based on customer feedback and preferences.

Program Assistant/Coaching Assistant

Ardrossan Strathcona Figure Skating Club
09.2017 - 12.2020
  • Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
  • Increased participant satisfaction by regularly evaluating feedback and making necessary adjustments.
  • Supported the development of new programs through thorough research and analysis of industry trends.
  • Strengthened communication between team members by establishing clear channels for information sharing.

Birthday Party Supervisor/Product Stocker

Bouncin' Around
10.2019 - 04.2020
  • Enhanced customer satisfaction by delivering well-organized and memorable birthday parties.
  • Managed party logistics, ensuring smooth events and satisfied clients.
  • Fostered a fun and safe environment for children during parties, prioritizing their enjoyment.
  • Coordinated event schedules and staff assignments to maintain seamless operations.
  • Oversaw setup and breakdown of party areas, maintaining cleanliness and organization throughout events.
  • Managed inventory of party supplies, reducing waste and saving on costs while maintaining adequate stock levels.
  • Maintained strong communication with team members during events, facilitating efficient coordination among staff.

Education

Bachelor of Fine Arts - Sculpture

Mount Allison University
Sackville, NB
04.2027

High School Diploma -

Ardrossan Jr. Sr. Highschool
Ardrossan
06.2023

Skills

  • Store Opening and Closing
  • Time Management
  • Attention to Detail
  • Till Counting
  • Documentation and Reporting
  • Operations Leadership
  • Issue Resolution
  • Payment Processing

Languages

English
Native or Bilingual

Affiliations

  • Costume Manager
  • Makeup Artist
  • Figure Skating

References

Terrell Fletcher (Bouncin' Around and CJ's Lemonade)

(780) 982 5524

tfletcher270@gmail.com


Corinne Fletcher (Bouncin' Around and CJ's Lemonade)

(780) 982 3317

corinnefletcher23@gmail.com


Carmilita Pater (Former Teacher)

(780) 512 9079


Timeline

Cashier/Bakery Production Worker

D Spot Desserts
04.2023 - 06.2023

Cashier/Barista

Tim Hortons
10.2022 - 11.2022

Cook/Catering Server

Ardrossan Jr. Sr. Highschool
09.2021 - 12.2021

Birthday Party Supervisor/Product Stocker

Bouncin' Around
10.2019 - 04.2020

Program Assistant/Coaching Assistant

Ardrossan Strathcona Figure Skating Club
09.2017 - 12.2020

Cashier Manager

CJ's Lemonade
04.2017 - 08.2023

Bachelor of Fine Arts - Sculpture

Mount Allison University

High School Diploma -

Ardrossan Jr. Sr. Highschool

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Delaney Fletcher