Aikaterini Apostolopoulou
Laval,QC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Cashier Manager
Royal Sous-Marins
Montreal, QC
04.2025 - 02.2026
- Conducted regular audits of cash drawers to ensure compliance with financial policies.
- Collaborated with management to develop training programs that enhanced team performance and productivity.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Led transition to new POS system, minimizing downtime and training staff effectively.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier Manager
Bellepro’s
Laval, QC
04.2018 - 08.2025
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained new cashiers on customer service standards and operational procedures.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Developed staff schedules to optimize coverage during peak hours and enhance service quality.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Led transition to new POS system, minimizing downtime and training staff effectively.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier Team Lead
SSP-Pierre Elliot-Trudeau Airport
Dorval, QC
12.2017 - 03.2018
- Supervised cashier team, ensuring efficiency and accuracy in transaction processing.
- Developed workflow improvements that enhanced customer satisfaction rates.
- Coordinated scheduling for cashier staff to optimize coverage during peak hours.
- Fostered a positive team environment through regular feedback and recognition initiatives.
- Analyzed sales data to identify trends and recommend promotional strategies to management.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Managed daily cash registers, balancing receipts and resolving discrepancies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Operated POS cash register and equipment to collect payments.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Cashier Team Lead
Le Petit Quebec
Montreal, QC
07.2014 - 09.2017
- Managed daily cash registers, balancing receipts and resolving discrepancies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier/Baker
Tim Hortons
St-Hubert,QC
10.2013 - 03.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Collaborated with team members to ensure smooth operations during peak hours.
- Monitored compliance with health and safety regulations to maintain a safe environment for customers and staff.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Cashier
La Belle Province
St-Hubert,QC
10.2011 - 08.2013
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions securely.
- Processed customer transactions accurately and efficiently.
- Collaborated with team members to improve service speed.
- Monitored inventory levels and restocked supplies as needed.
Education
Ph.D. - Elementary School Teaching
University of Athens
Athens,Greece06.2004
Skills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
- Store opening and closing
- Time management
- Attention to detail
- POS systems
- Punctual and reliable
- Team leadership
- Payment processing
- Merchandise display
- Workflow optimization
- Store promotions
- Front-end merchandising
- Store opening and closing procedures
- Cash handling and security
- Display management
- Point of sale systems
- Professional and courteous
Languages
English
Full Professional
French
Professional Working
Greek
Native or Bilingual
Timeline
Cashier Manager
Royal Sous-Marins
04.2025 - 02.2026
Cashier Manager
Bellepro’s
04.2018 - 08.2025
Cashier Team Lead
SSP-Pierre Elliot-Trudeau Airport
12.2017 - 03.2018
Cashier Team Lead
Le Petit Quebec
07.2014 - 09.2017
Cashier/Baker
Tim Hortons
10.2013 - 03.2014
Cashier
La Belle Province
10.2011 - 08.2013
Ph.D. - Elementary School Teaching
University of Athens