Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Delaeny Stevenson

Ahwahnee

Summary

Experienced Front Desk Agent with background in customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Agent/Guest Service Representative

Pines Resort
Basslake
11.2024 - Current
  • Assisted guests at check-in, providing information on various services within the resort.
  • Responded to phone queries to provide prompt assistance for guests.
  • Addressed customer needs in a timely manner.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Facilitated guest reservations and provided assistance throughout booking process.
  • Assistance with resort events
  • Demonstrated strong customer service abilities by supporting event activities at Glice Rink and enhancing guest relations

Office Supervisor

Basslake Boat Rentals
Basslake CA
07.2024 - 11.2024
  • Handle customer complaints with the utmost care and respect.
  • Supervise employees to ensure all company policies are being upheld, and guests are being taken care of quickly and efficiently.
  • Look through legal contracts to ensure they are done properly, then file them in accordance with company policy.
  • Proficiently go over safety rules to all guests.
  • Handle injuries and emergencies with care, and in accordance with company policies.
  • Handle reservations and cancellations.
  • Supervised, trained and mentored staff members in the use of office equipment and procedures.
  • Monitored office inventory to maintain supply levels.

Office Associate

Basslake Boat Rentals
Basslake
04.2022 - 07.2024
  • Greeting guests upon arrival and assisting them into a rental that best fits their needs.
  • Go through rental contracts with guests and answer any questions they may have throughout the process.
  • Handled reservation bookings.
  • Answering phones and assisting guests with any questions.
  • Managed cash transactions efficiently and accurately.
  • Handle availability and pricing through Booking Central.

Education

High School Diploma -

Minarets High School
O'Neals, CA
05-2023

Liberal Arts

Clovis Community College
Clovis, CA

Skills

  • Customer service expertise
  • Employee Management
  • Accurate filing of legal documents
  • Phone communication skills
  • Efficient cash handling
  • Effective time management
  • Effective Communication

Certification

"Delaeny was professional, very helpful, and she solved our problem." -Bill Williamson via email to Manager Cindy Neal

Timeline

Front Desk Agent/Guest Service Representative

Pines Resort
11.2024 - Current

Office Supervisor

Basslake Boat Rentals
07.2024 - 11.2024

Office Associate

Basslake Boat Rentals
04.2022 - 07.2024

High School Diploma -

Minarets High School

Liberal Arts

Clovis Community College

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Delaeny Stevenson