Ma Elisa Vergara
Calgary
Summary
Driven and dedicated professional with a passion for contributing to company growth. Equipped with a wealth of knowledge and skills acquired over the years, eager to leverage expertise to propel career within the organization. I am committed to making a meaningful impact, and excited to join a dynamic team that values innovation and fosters professional development.
Overview
14
14
years of professional experience
Work History
Front Desk Agent/Guest Service Agent/Night Auditor
Hotel 11 – MOD A Sonesta Collection
10.2023 - 09.2024
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins, and check-outs.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported sales efforts by upselling rooms, amenities, or special packages when appropriate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Verify that all shift closeouts balance to Opera, First Data, and Pixel Point.
Administrative Officer
Islatel Realty and Development Corporation
05.2021 - 06.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Officer in Charge
Kaboom Diner Inc.
06.2016 - 05.2021
- Managed daily office operations, ensuring smooth functionality and timely completion of tasks.
- Supported recruitment efforts by screening candidates, scheduling interviews, and participating in hiring decisions for various positions.
- Led team in developing strategic plans to meet operational objectives.
- Participated in strategic planning initiatives, contributing valuable insight and assisting in the development of long-term goals for the organization.
- Handled administrative requirements, maintained records and submitted operational reports.
General Manager
MARSHA’S VARIETY STORE
04.2010 - 06.2016
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science in Medical Technology -
Centro Escolar University (CEU)
Manila, Philippines03.2005
Skills
Customer Service
Problem-solving skills
Oral and written communications
Administrative Skills
Front Desk Management
Sales expertise
Marketing
Data Entry
Client Relations
Computer Proficiency
Qualificationandskills
- I have a strong foundation in customer service for more than 10 years collectively throughout my career.
- I am very easy to communicate with and know English, and Tagalog.
- I am very eager to learn and easy to train to learn new skill sets to deliver the best resolution for our customers.
- I am a team player willing to contribute to the team to achieve a bigger goal and a leader who can understand and motivate teammates to align with management’s objectives.
- I can deliver the best resolution even under stress or pressure from a situation.
- I am capable of multitasking without compromising the best possible resolution.
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Timeline
Front Desk Agent/Guest Service Agent/Night Auditor
Hotel 11 – MOD A Sonesta Collection
10.2023 - 09.2024
Administrative Officer
Islatel Realty and Development Corporation
05.2021 - 06.2023
Officer in Charge
Kaboom Diner Inc.
06.2016 - 05.2021
General Manager
MARSHA’S VARIETY STORE
04.2010 - 06.2016
Bachelor of Science in Medical Technology -
Centro Escolar University (CEU)
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