Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deja Thomas

Palmdale

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who adapts to changing needs, prioritizing results through efficient and empathetic service. Recognized for reliability and proactive commitment to achieving customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Insurance Claims Agent

USAA foundever
03.2023 - 09.2024
  • Provided exceptional customer service by responding to inquiries in a timely manner and offering support throughout the claims process.
  • Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
  • Improved customer satisfaction rates by addressing claimant concerns promptly and providing clear explanations of policy coverage.
  • Identified potential fraud cases through careful analysis of claim data, collaborating with special investigation units when necessary.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Prepared insurance claim forms or related documents and reviewed for completeness.

Call Agent

Collections Etc
12.2021 - 01.2023
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Sent patients out there test results
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Customer Service Representative

Sears
09.2019 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Six flags
05.2018 - 09.2019
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

State License - Certified Phlebotomy Technician

CALRegional
01-2025

High School Diploma -

R-Rex
05-2019

Certified Medical Assistant

Career Care Institute
Lancaster, CA

Certified Clinical Medical Assistant

CALRegional
Lancaster, CA

Skills

  • Customer service
  • Microsoft office
  • Call Center
  • Scheduling
  • Sales
  • Organizational skills
  • Fast learner
  • Flexible schedule
  • Multitasking

Certification

  • Epi compliance certificate of completion for HIPAA Security annual training
  • CPR Training with American Heart Association

Timeline

Insurance Claims Agent

USAA foundever
03.2023 - 09.2024

Call Agent

Collections Etc
12.2021 - 01.2023

Customer Service Representative

Sears
09.2019 - 04.2020

Customer Service Representative

Six flags
05.2018 - 09.2019

High School Diploma -

R-Rex

State License - Certified Phlebotomy Technician

CALRegional

Certified Medical Assistant

Career Care Institute

Certified Clinical Medical Assistant

CALRegional

Similar Profiles

CREATE PROFILE
Deja Thomas