Martina Vinson
Elk Grove
Summary
Results-oriented Case Manager and Project Manager with expertise in enhancing customer service and resolving complex issues. Skilled in policy writing and team building, contributing to high client satisfaction and operational efficiency. Strong communicator focused on fostering relationships and achieving impactful outcomes.
Overview
1
1
Certification
2022
2022
years of professional experience
Work History
Agent/Adjudicator for Unemployment Insurance claims
AppleOne/Maximus (client was EDD UI)
10.2021 - 01.2022
- Assessed eligibility for UI benefits based on compliance with laws, regulations, and policies.
- Maintained accurate and up-to-date case files to support timely decision-making.
- Applied defined research procedures to effectively identify and resolve issues.
- Demonstrated leadership by guiding team members to meet project deadlines.
Event Coordinator
City of Sacramento
02.2019 - 03.2021
- Delivered client satisfaction services to enhance experience for patrons attending performances. Facilitated face-to-face interactions with children and adults to foster community engagement.
- Coordinated logistics for community events and public gatherings in Sacramento.
- Developed event schedules and timelines to ensure smooth operations.
- Collaborated with vendors to secure services and supplies for various events.
Case Manager/Supervisor
Child Abuse Prevention Council of San Joaquin County
12.2016 - 01.2018
- Led team of CASA for children in Human Services Agency, ensuring effective advocacy and support for youth in foster care. Coordinated with CPS case managers, therapists, counselors, and mental health professionals to develop comprehensive care plans for children. Presented case information to judges in Dependency Court overseeing children in foster care. Advocated for children's educational rights, facilitating the creation of IEPs and 504 plans to enhance access to appropriate educational resources.
- Supervised case management team to ensure effective service delivery.
- Coordinated client assessments and developed personalized service plans.
- Facilitated training sessions for staff on best practices in child welfare.
Medical Assistant, Front and back office, Training & Internship
DHHS
05.2015 - 02.2017
- Assisted healthcare professionals with patient examinations and procedures.
- Administered medications and injections under physician supervision safely.
- Recorded patient medical histories and vital signs accurately.
- Managed patient scheduling and maintained appointment calendars efficiently.
- Prepared examination rooms, ensuring cleanliness and proper equipment setup.
Law Enforcement Community Chaplain
Law Enforcement Chaplaincy/Sacramento
10.2015 - 10.2016
- The purpose of the Law Enforcement Chaplaincy Sacramento (LECS) is to respond for the benefit of law enforcement and the community. Chaplains, who volunteer their time, serve all people regardless of race, color, religion, gender, marital status, or national origin. Chaplains are Trauma Responders to First Responders, their families and to the communities they serve.
- We are a non-profit, faith-based organization called to serve our diverse communities by recruiting, training, certifying and deploying first responder Chaplains 24/7/365.
- First responder, frontline crisis care, trauma trained, provided disaster relief
- Provided spiritual guidance during critical incidents and emergencies to aid emotional resilience.
- Maintained confidentiality while handling sensitive information with care.
- Streamlined administrative processes to enhance operational efficiency.
- Engaged in ongoing training to improve protocol skills and methods.
- Leadership team - Follow-up calls
- Supported schools in community initiatives to foster collaboration and resource sharing.
International Project Manager
Lockard Corporation
05.2005 - 06.2008
- Coordinated international project timelines and deliverables across multiple regions.
- Facilitated communication between stakeholders to ensure project alignment and clarity.
- Ensured compliance with international regulations and standards throughout project lifecycle.
- Developed risk management strategies to mitigate potential project delays and issues.
- Conducted regular project meetings to track progress and address challenges collaboratively.
- Analyzed project performance data to identify areas for improvement and efficiency.
- Managed project documentation using advanced project management tools and software.
- Provided training and support to team members on best practices for international projects.
US and Canada Operations Manager Sales and IT
Apple Computer, Inc.
12.2003 - 11.2004
- Managed daily operations of retail and online sales environments.
- Implemented customer service protocols to enhance user experience.
- Collaborated with cross-functional teams on product launches and promotions.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated team schedules and ensured adequate staffing levels.
- Oversaw training programs for new hires and existing staff.
Region Business Process Analyst IT
- Over the 17.5-year term I worked for Hewlett-Packard, I held several major roles. As a global Program manager, my responsibilities were: to determine and create projects as approved via the SOW (scope of work), the SLA (service level agreements) and Business plans. My responsibilities also include governance, alignment, assurance, management, integration, optimization, tracking, finances, infrastructure, planning, and improvement/satisfaction (life cycle).
Education
Business Admin & Mgmt.
San Jose State University
CASkills
- Eligibility determination
- Customer service
- Case management
- Policy writing
- Crisis management
- Issue resolution
- Customer service
- Team leadership
- Problem solving
- Communication skills
- Relationship building
- Relationship building
Certification
- Law Enforcement Chaplaincy Sacramento Certified Chaplain LECS
- Domestic Violence Advocate Certified
- Child Abuse & Prevention Center Certified (CAPC) (CSEC Child sexual exploitation)
- A Community for Peace (Domestic Violence)
- Taught Nurturing Parenting Program / Making Parenting a Pleasure Program
- IT Project Mgmt. Certification Hewlett-Packard & PMI
- IT Business Process Analyst Certified, Hewlett-Packard Company, CA and Rummeler Brache Group/Process Improvement
- Clinical Medical Assistant certification Charles A Jones Business & Medical Center, CA
HONORS/AWARDS/MAJOR ACCOMPLISHMENTS
Ed Linn Community Chaplain Leadership Scholarship award 2015, Court Appointed Specialty Advocate for neglected and abused youth (CASA), California Medical Assistant Certified/Health Informatics (2012); HIPAA certified.
Timeline
Agent/Adjudicator for Unemployment Insurance claims
AppleOne/Maximus (client was EDD UI)
10.2021 - 01.2022
Event Coordinator
City of Sacramento
02.2019 - 03.2021
Case Manager/Supervisor
Child Abuse Prevention Council of San Joaquin County
12.2016 - 01.2018
Law Enforcement Community Chaplain
Law Enforcement Chaplaincy/Sacramento
10.2015 - 10.2016
Medical Assistant, Front and back office, Training & Internship
DHHS
05.2015 - 02.2017
International Project Manager
Lockard Corporation
05.2005 - 06.2008
US and Canada Operations Manager Sales and IT
Apple Computer, Inc.
12.2003 - 11.2004
Region Business Process Analyst IT
Business Admin & Mgmt.
San Jose State University