Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deepthi Reddy Dubbaka

Scarborough,ON

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

8
8
years of professional experience

Work History

Intern Optician

Amax Opticals
01.2023 - 06.2024
  • Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
  • Assisted optometrists with patient eye exams, ensuring accurate measurements for prescription lenses.
  • Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.

Insurance Support Associate

Multi-risk Insurance Brokerage
02.2018 - 11.2019
  • Verified and uploaded the new business application data into internal database and on their respective insurance company's web portals.
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns related to their policies and payment related issues.
  • Enhanced team efficiency by organizing and streamlining documentation processes.
  • Reduced response times for client issues through effective prioritization and task management.
  • Increased support quality with thorough troubleshooting and problem-solving techniques.
  • Strengthened internal communication, facilitating productive collaboration among cross-functional teams.

SAP /Log-in Operator

SBE Canada Pvt., Ltd
05.2016 - 06.2017
  • Verifying and entering the incoming mobile device details in the company database.
  • Meeting the daily targets under fast paced environment.
  • Analyzing and solving problems such as IMEI mismatches, tracking records of missing devices, login /packing and dispatching difficulties.
  • Assisted in training new data Entry Coordinators, sharing best practices for efficient and accurate order management.
  • Provided excellent customer service by promptly addressing inquiries and resolving issues related to order entry and delivery.
  • Reduced service order discrepancies with thorough verification of customer information, service details, and shipping addresses.
  • Improved data accuracy within the company''s ordering system by regularly updating product information, pricing, and client records.
  • Facilitated seamless coordination between departments by communicating pertinent order information to relevant stakeholders.
  • Managed time effectively to handle fluctuating workflow demands without sacrificing attention to detail or accuracy in data entry tasks.

Education

Opticianry Diploma - Dispensing Optician

Stenberg College
Surrey, B.C
10.2022

Master's in Business Administration -

Jawaharlal Nehru University
01.2006

Bachelor's in commerce -

Osmania University
01.2004

Skills

  • Strong analytical skills
  • Multitasking and time management abilities
  • Project coordination experience
  • Resourcefulness and Initiative
  • Aptitude for continuous learning
  • Independent working style
  • Problem solving ability
  • Customer service focus
  • Decision making skills
  • Adaptability and flexibility

Languages

English
Professional Working
Telugu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Elementary

Timeline

Intern Optician

Amax Opticals
01.2023 - 06.2024

Insurance Support Associate

Multi-risk Insurance Brokerage
02.2018 - 11.2019

SAP /Log-in Operator

SBE Canada Pvt., Ltd
05.2016 - 06.2017

Opticianry Diploma - Dispensing Optician

Stenberg College

Master's in Business Administration -

Jawaharlal Nehru University

Bachelor's in commerce -

Osmania University

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Deepthi Reddy Dubbaka