Deepshikha Pal
Terrace,BC
Summary
Motivated personable business professional with a track record of management success and self-motivated accomplishments. Accustomed to handle sensitive and confidential records. A team player who can foster and build valuable working relationships with a strong ability to communicate effectively and offer excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
Bank of Montreal
04.2023 - Current
- Identifies customer needs and initiates referrals to BMO colleagues
- Support customer requests for banking services including handling transactions and customer inquiries
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution
- Offer advice and guidance on available digital and self serve options with the goal of making it easy and simple to bank with BMO
- Contribute to meeting branch business result and the customer experience
- Organizes work information to ensure accuracy and completeness
- Maintain current knowledge of banking products and services.
Cashier
Walmart
09.2022 - 05.2024
- Accountable the cause of the problem, choosing and explaining the best solution to solve the problem
- Responsible to help customers while being on salesfloor
- Generate or prepare product or service reports by collecting and analyzing customer information
- Responsible to use cash registers to help customer to pay
- Responsible to do instant credit checks on Walmart prescribed system for customer interested in Walmart Mastercard
- Dependable to solving all the problems of the customers and assist fulfillment associates to stock the salesfloor
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Rep
National Money Mart
10.2022 - 04.2023
- Accurately verified information and updated information databases as necessary
- Helped to achieve increases in sales
- Kept records, calendars, and company information accessible
- Developed sales campaigns and made calls to potential customers
- Support customer requests for money mart services including handling transactions and customer inquiries
- Welcomes customers warmly and meets their money mart service and transactional needs with seamless execution
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
- Worked alone in the store and handle all tasks for 1 month
- Supports operational activities (e.g., inventory management, escalated service requests, following up on customer applications, filing, opening, and closing activities).
SENIOR ACCOUNTS ASSOCIATE
EXL SERVICES PVT LTD
10.2018 - 06.2022
- Worked to support the senior creative staff with day-to-day tasks
- Processed accounts payable and accounts receivable
- Collection process
- Send chasers to customers to remind about their payment
- Work on PEOPLE SOFT software
- Add conversations to invoices
- Follow-up with clients for duly payments
- Send Billing Dashboard to client
- Prepare ON-ACCOUNT reports
- Process Auditing
- Invoice processing in PEOPLE SOFT
- Co-ordination among team for constant improvement in output.
Education
Post-Graduation Diploma in Business Administration -
COAST MOUNTAIN COLLEGE
Terrace, Canada04.2024
Bachelor Of Business Administration -
UNIVERSITY OF MYSORE, NOIDA
12.2018
Skills
- Computer Skills (MS-Office)
- Problem Solving
- Team Work
- Customer Service Skills
- Quick learner
- Product Knowledge
- Quality Focus
- Multitask
- Patience
- Relationship Building
- Room Maintenance Scheduling
- Supply Stocking
- Active Listening
- Task Prioritization
Hobbies and Interests
- Travelling
- Dancing
- Running
- Reading
Disclaimer
I hereby declare that all statements made and information given by me in this resume is true for the best of my knowledge and belief.
Languages
English
Full Professional
Hindi
Native or Bilingual
French
Limited Working
Certification
Early Childhood Educator Assistant
Timeline
Teller
Bank of Montreal
04.2023 - Current
Customer Service Rep
National Money Mart
10.2022 - 04.2023
Cashier
Walmart
09.2022 - 05.2024
SENIOR ACCOUNTS ASSOCIATE
EXL SERVICES PVT LTD
10.2018 - 06.2022
Post-Graduation Diploma in Business Administration -
COAST MOUNTAIN COLLEGE
Bachelor Of Business Administration -
UNIVERSITY OF MYSORE, NOIDA
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