Danyal Naseem Albert
Antioch
Summary
Banking professional prepared for Teller role, bringing valuable experience in handling financial transactions and ensuring customer satisfaction. Consistently recognized for reliability and flexibility in adapting to changing needs. Skilled in cash handling, customer service, and maintaining accurate records, with collaborative approach and results-driven mindset.
Dynamic Team Lead with a proven track record in fostering high-performing teams through effective leadership and strategic planning. Committed to delivering exceptional products within tight deadlines while enhancing employee skills through targeted training and support. Expertise in manufacturing operations, including equipment maintenance and troubleshooting, drives significant improvements in production efficiency and quality standards. Adept at implementing safety protocols and lean manufacturing principles, ensuring a collaborative environment that adapts to evolving demands and consistently achieves outstanding results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teller
Westamerica Bank
Pleasanton, CA
06.2025 - Current
- Processed daily transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Balanced cash drawer accurately at end of each shift, minimizing discrepancies and improving accountability.
- Trained new tellers on operational procedures and customer service standards to ensure team proficiency.
- Identified opportunities for process improvements, implementing changes that enhanced workflow efficiency.
- Managed complex customer issues professionally, resolving conflicts to maintain positive relationships.
- Collaborated with management on initiatives to streamline operations and reduce wait times for customers.
Delivery Driver
Amazon- Eagle Eye
12.2024 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Security Officer
ALLIED UNIVERSAL KAISER PERMANENTE
Antioch, CA
02.2024 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
ERT Team Lead
G4S/PGE
Oakland, CA
07.2020 - 01.2023
- Respond to fire with PG&E
- Manage my team to assist PG&E while being at base camp
- When there's power outage travel to that city with PG&E and setup CRC camp for customers that are having issues because of power outage
- Report everything to the district manager
- Report any suspicious activity
- Help vendors to fix any issues in the building
- Report to local police station if needed
- Monitor the CCTV cameras every day and patrol on foot every 30 mins to check the entire location
- Patrol in the shell refinery
- Make sure workers are safe and no one is bending rules as it's important to follow every rule in a refinery for your safety and our co-worker's safety
- I had to patrol on car and on foot
Reporting Officer/ Shift Manager
Oracle
Pleasanton, CA
08.2018 - 02.2020
- Provided valuable insights to management through thorough analysis of key performance indicators.
- Assisted in the development of performance metrics, aligning them with organizational objectives and goals.
- Consistently surpassed expectations in producing high-quality reports that drove strategic planning initiatives forward.
- Streamlined report generation for improved decision-making by automating repetitive tasks.
Service Banker II
Bank of the West
Concord, CA
12.2017 - 08.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted thorough transaction audits to ensure accuracy and prevent potential fraud instances.
- Contributed to risk management efforts by identifying suspicious activities or patterns in account behavior.
- Implemented process improvements that reduced wait times for various transaction types within the branch environment.
- Participated in community outreach initiatives to promote banking services and brand awareness.
Bank Teller
Wells Fargo
Concord, CA
09.2017 - 12.2017
- Processes moderate to complex customer transactions accurately of all deposits, transfers, withdrawals, and other transactions in accordance bank policies, procedures and regulatory requirements
- Identifies sales and cross selling opportunities and makes qualified referrals to specialist sales partners
- Performs outbound calls for service/sales follow up in support of MCCRM goals
- Performs other duties as assigned
- Cash handling: Accurately process customer cash, check, transfer, and statement transactions, with a balanced or reconciled drawer
- Safely ID and search customer account information
- Customer service: Greet and guide customers in a friendly and professional manner
- Communicate existing and new account services
- Up-sell and redirect special services to appropriate account staff
- Open accounts for customers and help them with loan and all kind of things that bank has to offer
- Electronic Funds Transfers: Process recurring and daily electronic transactions
- Track and communicate wire transfers for business and personal customers
- Daily interaction with over 100 customers to provide them extraordinary service with a goal to exceed their expectations
- Assist customers with completing transactions including, but not limited to, informing customers about available products and services
- Completing, processing and maintaining applicable paperwork and records
Senior Sales Associate/ Supervisor
Fry's Electronics
Concord, CA
02.2016 - 09.2017
- Lead a team of 5 people every day and teach them about new products that store had
- Train new trainees and walk them through the rules of the company
Education
High School diploma -
Pittsburg High School
Pittsburg, CANo Degree - General Classes
DVC
Concord, CASkills
- Customer Service
- Quick Learner
- Computer Skills
- Management Experience
- MS Office
- Excel
- Power Point
- Communication Skills
- Front-End
- Recruiting
- Back-End
- Performance Management
- Computer Software
- Computer Networking
- Computer Hardware
- Employee Orientation
- Banking
- Help Desk
- CCTV
- Leading Team Meetings
- Events Management
- Problem-Solving
- Security
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Transaction processing accuracy
- Relationship building and management
- Cash drawer balancing
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
Accomplishments
- Earned the Star award for catching a fake check at my branch.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Promoted products and encouraged customers to upgrade their existing product plans.
Certification
- First Aid, CPR, and AED Instructor Certificate - Emergency Care & Safety Institute.
- Material Handling Equipment Certification - Material Handling Equipment Distributors Association (MHEDA).
- Advanced Forklift Operator Certification - Forklift University.
Languages
Urdu
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Teller
Westamerica Bank
06.2025 - Current
Delivery Driver
Amazon- Eagle Eye
12.2024 - 01.2025
Security Officer
ALLIED UNIVERSAL KAISER PERMANENTE
02.2024 - 09.2024
ERT Team Lead
G4S/PGE
07.2020 - 01.2023
Reporting Officer/ Shift Manager
Oracle
08.2018 - 02.2020
Service Banker II
Bank of the West
12.2017 - 08.2018
Bank Teller
Wells Fargo
09.2017 - 12.2017
Senior Sales Associate/ Supervisor
Fry's Electronics
02.2016 - 09.2017
No Degree - General Classes
DVC
High School diploma -
Pittsburg High School