Deepshika Jhundoo

Recent graduate with a diverse background in customer service roles, equipped with strong communication skills in both French and English. Proficient in multitasking and adapting to fast-paced environments, with a demonstrated ability to quickly learn and apply new skills. Possesses a proactive approach to problem-solving and a commitment to maintaining a positive work atmosphere.

Data Mining | 01/2024 - Present

• Carried out data preprocessing for large sets of data using IBM SPSS modeler.
• Analyzed real bank datasets to predict credit risk and loan approval using supervised models.
• Assessed the performance of models through evaluation metrics (ROC) and documented findings through well documented reports.

Discrete Event Simulation | 09/2023 - 12/2023

• Led a team in implementing an effective data collection, modeling and analysis approach, using Excel and Input Analyzer, to address prolonged wait times and suboptimal resource allocation during peak hours.
• Executed advanced statistical analyses by incorporating KPIs to gain conclusive insights (60% reduction in wait times) into two alternative system configurations to streamline the process.
• Built Arena Simulation models to visualize and experiment with alternative system configurations (floorplans, staff levels and stations), demonstrating a keen analytical ability to assess and improve business processes.

AIESEC Ottawa | 01/2023- 04/2023

Social Media Content Creator

• Developed and implemented social media campaigns, increasing engagement rate using various content forms such as images and videos.
• Designed visually appealing posts using Canva to promote the company's services on social media platforms.
• Collaborated with cross-functional teams by managing tasks efficiently through Notion and achieved a faster turnaround time.

Canadian Tulip Festival | 05/2022 - 05/2022

Front Line Volunteer

• Ensured visitors were greeted warmly and provided with an exceptional experience.
• Coordinated with a team of 10 volunteers to refresh flower displays.