Summary
Overview
Work History
Education
Skills
Project Experience
Volunteer Experience
Timeline
Generic

Deepshika Jhundoo

Ottawa,ON

Summary

Recent graduate proficient with IBM SPSS modeler, Tableau and Power BI, developed through project experience. Adept at building predictive models to uncover data patterns. Creative individual with an analytical and investigative mindset who has the ability to navigate high-pressure situations effectively and has excellent time management skills.

Overview

2
2
years of professional experience

Work History

Crew Member/Front End Cashier

Mcdonald's
Ottawa, ON
05.2023 - 10.2024
  • Interacted with customers in an energetic and vibrant fashion, to create a fun store environment and competently resolved customer conflicts.
  • Trained new employees, guided their work responsibilities, and provided constructive feedback.
  • Effectively managed overnight operations by efficiently processing pick-up and delivery orders, ensuring timely preparation and accurate fulfillment.

Sales Associate

The Source
Ottawa, ON
08.2022 - 12.2022
  • Provided exceptional customer service by actively listening and offering tailored solutions, and displaying exceptional skills at the POS system.
  • Maintained up-to-date knowledge of weekly store promotions and policies and conducted an effective routine of closing the cash register daily.
  • Demonstrated strong problem-solving skills and quick thinking during high-pressure situations, leading to successful resolution of customer complaints within minutes.

Education

Bachelor of Commerce - Business Technology Management

University of Ottawa
Ottawa, ON
06-2024

Skills

  • Web Development tools (HTML, CSS)
  • Database Management System
  • Basics of Python and PHP
  • Data Mining (SQL, Excel functions)
  • Data Cleaning and Visualization (Tableau, Power BI)
  • Basics of Predictive modeling (IBM Modeler)
  • Competitive Intelligence (VOBA)
  • Cross-functional teamwork (VS Live Share)

Project Experience

Data Mining  |  01/2024 - Present

  • Carried out data preprocessing for large sets of data using IBM SPSS modeler.
  • Analyzed real bank datasets to predict credit risk and loan approval using supervised models.
  • Assessed the performance of models through evaluation metrics (ROC) and documented findings through well documented reports.

Discrete Event Simulation  |  09/2023 - 12/2023

  • Led a team in implementing an effective data collection, modeling and analysis approach, using Excel and Input Analyzer, to address prolonged wait times and suboptimal resource allocation during peak hours.
  • Executed advanced statistical analyses by incorporating KPIs to gain conclusive insights (60% reduction in wait times) into two alternative system configurations to streamline the process.
  • Built Arena Simulation models to visualize and experiment with alternative system configurations (floorplans, staff levels and stations), demonstrating a keen analytical ability to assess and improve business processes.

Volunteer Experience

AIESEC Ottawa  |  01/2023- 04/2023

Social Media Content Creator

  • Developed and implemented social media campaigns, increasing in engagement rate using various content forms such as images and videos.
  • Designed visually appealing posts using Canva to promote the company's services on social media platforms.
  • Collaborated with cross-functional teams by managing tasks efficiently through Notion and achieved a faster turnaround time.

Canadian Tulip Festival  |  05/2022 - 05/2022

Front Line Volunteer

  • Ensured visitors were greeted warmly and provided with an exceptional experience.
  • Coordinated with a team of 10 volunteers to refresh flower displays.

Timeline

Crew Member/Front End Cashier

Mcdonald's
05.2023 - 10.2024

Sales Associate

The Source
08.2022 - 12.2022

Bachelor of Commerce - Business Technology Management

University of Ottawa
Deepshika Jhundoo