Deepika Deepika
Niagara Falls,ON
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Punjabi Chaap Corner
09.2023 - Current
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Server/Store Front Staff Member/Cashier
Dhaba On The Falls
01.2023 - 09.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Service Representative
Tim Hortons
05.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Baker
Tim Hortons
05.2022 - 07.2023
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
Store Front Staff Member
Tim Hortons
05.2022 - 07.2023
- Operated cash registers, accepting payment and making change.
- Maintained cleanliness of store by sweeping, dusting and removing trash.
- Assisted with inventory control, monitoring stock levels, and placing orders as needed for optimal product availability.
- Trained new employees on company policies, procedures and best practices for consistent performance across the team.
Education
Human Resources And Management - HRM
Niagara College
NOTL, ON07.2023
Healthcare Leadership And Management - Allied Healthcare
Niagara College
Welland, ON09.2022
Bsc. Optometry - Medical Sciences
Baba Farid University of Health Sciences
Faridkot, India.03.2021
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Customer Relations
- Training and mentoring
Timeline
Customer Service Supervisor
Punjabi Chaap Corner
09.2023 - Current
Server/Store Front Staff Member/Cashier
Dhaba On The Falls
01.2023 - 09.2023
Customer Service Representative
Tim Hortons
05.2022 - 07.2023
Baker
Tim Hortons
05.2022 - 07.2023
Store Front Staff Member
Tim Hortons
05.2022 - 07.2023
Human Resources And Management - HRM
Niagara College
Healthcare Leadership And Management - Allied Healthcare
Niagara College
Bsc. Optometry - Medical Sciences
Baba Farid University of Health Sciences
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