Deepanshu Malik
Greater Sudbury,ON
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Wendy's Fast Food. Skilled in decision-making and employee training, adept at resolving customer complaints and ensuring safety compliance. Demonstrates a flexible schedule and energetic approach, significantly improving operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Manager
Wendys Fast Food
Greater Sudbury, ON
05.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Line Cook
Wendys Fast Food
Greater Sudbury, ON
10.2021 - 05.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Delivery Driver
Intelcomm Logistics
Greater Sudbury, ON
09.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Construction Helper
Belanger Construction
Greater Sudbury, ON
06.2022 - 09.2022
- Loaded and unloaded building and construction materials to prepare for tasks.
- Maintained safe working environments through proper storage of tools, materials, and equipment.
- Enhanced construction efficiency by assisting in the preparation and organization of job sites.
- Prepared surfaces for painting or finishing through sanding, cleaning, and other preparatory tasks as needed.
- Operated power equipment to move materials and promote job efficiency.
- Maintained tools and equipment in good working condition.
- Operated heavy machinery on construction sites.
Education
Diploma Of Pharmaceutical Quality Assurance And Quality Control - Electromechanical Engineering Technician Mechatron
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON05.2023
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Safety Compliance
- Flexible Schedule
- Equipment Troubleshooting
- Team Collaboration and Leadership
Languages
English
Professional Working
License
I also have a DZ license
Timeline
Shift Manager
Wendys Fast Food
05.2023 - Current
Delivery Driver
Intelcomm Logistics
09.2022 - 12.2022
Construction Helper
Belanger Construction
06.2022 - 09.2022
Line Cook
Wendys Fast Food
10.2021 - 05.2023
Diploma Of Pharmaceutical Quality Assurance And Quality Control - Electromechanical Engineering Technician Mechatron
Cambrian College of Applied Arts And Technology