Deepali Shah
London,ON
Summary
Dedicated Customer Service Representative with over 2 years of proven expertise in delivering exceptional customer support and cultivating positive client relationships. Adept at efficiently handling diverse customer inquiries, resolving issues, and providing accurate product/service information. Proficient in various communication channels, CRM systems, and conflict resolution techniques. Known for maintaining composure in high-pressure situations and consistently exceeding performance targets. Seeking to leverage my experience and skills to contribute to a dynamic customer-focused team.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
S&P DATA
01.2021 - 07.2022
- Demonstrated exceptional empathy and patience while addressing customer concerns, resulting in 20% increase in customer satisfaction scores
- Collaborated closely with cross-functional teams, sharing insights and feedback to enhance product knowledge and improve overall customer experience
- Recognized for maintaining positive attitude and composure, defusing tense situations, and turning challenging interactions into positive outcomes
Technical Support Agent
SUTHERLAND GLOBAL SERVICES
06.2020 - 12.2020
- Diagnosed and resolved more than 25 hardware and software issues daily, ranging from basic troubleshooting to complex system configurations
- Maintained thorough documentation of customer interactions, solutions provided, and escalation paths, contributing to accurate knowledge base and streamlined support process
- Recognized for exceptional communication skills and ability to convey technical information in clear and understandable manner to both technical and non-technical customers
Education
Post Graduate Diploma -
Humber Institute of Technology And Advanced Learning
Toronto, ON06.2018
Bachelor of Mass Media -
University of Mumbai
Mumbai05.2016
Skills
- Communication Skills
- Empathy and Patience
- Problem-Solving
- Conflict Management
- Technical Proficiency
- Team Collaboration
- Adaptability
- Positive Attitude
- Attention to Detail
- Sales Knowledge
- Self Motivated
- Leadership
Timeline
Customer Service Representative
S&P DATA
01.2021 - 07.2022
Technical Support Agent
SUTHERLAND GLOBAL SERVICES
06.2020 - 12.2020
Post Graduate Diploma -
Humber Institute of Technology And Advanced Learning
Bachelor of Mass Media -
University of Mumbai
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