DEEPAK THAKKAR
Thunder Bay,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
IT Help Desk Technician
Confederation College
05.2023 - Current
- Provided support for Windows and Mac OS operating systems
- Utilized remote desktop tools to provide remote assistance for users
- Responded to user inquiries via phone or email in a timely manner
- Maintained inventory of IT equipment and supplies
- Troubleshoot and resolved technical issues related to hardware, software and networks
- Performed regular maintenance checks on computer systems
- Trained faculties and students to operate various electronic devices (projectors, control panels, webcams, digital sign boards, etc.)
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Front End Supervisor
Loblaws
01.2022 - Current
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
Education
PGD - Embedded Systems Development
Confederation College of Applied Arts And Technology
Thunder Bay, ON04.2024
Bachelor of Engineering - Electronics And Communication
Gujarat Technological University
Gujarat, India06.2021
Skills
- Hardware Configuration
- Hardware Repair
- Remote Support
- Technical Troubleshooting
- IT Documentation
- Customer Service
- Complaint Resolution
- Staff Supervision
- Cash Handling Accuracy
- Training and Mentoring
- Relationship Building and Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
IT Help Desk Technician
Confederation College
05.2023 - Current
Front End Supervisor
Loblaws
01.2022 - Current
PGD - Embedded Systems Development
Confederation College of Applied Arts And Technology
Bachelor of Engineering - Electronics And Communication
Gujarat Technological University
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