Deepak Suri
Mississauga
Summary
Developed technical expertise and troubleshooting skills in fast-paced networking environment. Skilled in managing and optimizing network infrastructure, ensuring reliable connectivity and performance. Seeking to transition into new field, bringing solid foundation in technical problem-solving and system management.
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across organization. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
5
5
years of professional experience
Work History
Network Technician
Rogers Communications
01.2022 - Current
- Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure services are restored as soon as possible.
- Track and complete trouble tickets, participate in incident reports, and work order as builds.
- Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency, and ensure network consistency across and within your area of responsibility.
- Effectively interface with field operations and engineering groups to resolve network faults.
- Performed maintenance tasks on ladders/poles at heights of 40-50 feet.
- Provide the highest quality customer service possible
- In depth knowledge of key quality service indicators on microwave and transmission equipment, optical fiber, TCP/IP.
- Shift work/overtime and 24 hour on-call support is required on a regular rotational basis
- Tow mobile generators for site service resorts during power interruptions.
Supervisor
Tim Hortons
01.2020 - Current
- Coordinate with front-of-house and back-of-house teams to maximize efficiency
- Manage the cash flow on regular basis
- Operate POS system to input customer orders
- Receive payment for services and properly handle petty cash
- Maintain inventory, reordering and restocking supplies
Education
PGDM - Supply Chain Management and Logistics
Canadore College
04.2021
PGDM - Project Management in Information Technology
Canadore College
09.2020
B. Tech - Computer Science
Chandigarh Engineering College, Punjabi Technical University
07.2019
Skills
- Good communication skills
- Hardware installation
- Quick learner with never give up attitude
- Network configuration
- Wireless networking
- Network troubleshooting
- Problem-solving
- Excellent supervision skills and good coordination with colleagues
- Customer service
- Team coordination
- Staff training
Languages
English
Hindi
Punjabi
Accomplishments
- Collaborated with Halton Region to provide network facility for regional people in 17 days.
- Supervised team of 45 staff members.
- Build Airline reservation system in college days.
Awards
- Technician of the year 2024 award in my region.
- Recipient of the Technician of the Month award three times.
- Named Employee of the Month at Tim Hortons nine times.
Timeline
Network Technician
Rogers Communications
01.2022 - Current
Supervisor
Tim Hortons
01.2020 - Current
PGDM - Project Management in Information Technology
Canadore College
B. Tech - Computer Science
Chandigarh Engineering College, Punjabi Technical University
PGDM - Supply Chain Management and Logistics
Canadore College
Similar Profiles
Rutika TawdeRutika Tawde
Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)
Syed RizviSyed Rizvi
Sales Representative at Rogers CommunicationsSales Representative at Rogers Communications
Kimberley CousinsKimberley Cousins
Assistant Project Manager at Rogers CommunicationsAssistant Project Manager at Rogers Communications
Gurkamal SinghGurkamal Singh
Sales Representative at Rogers Communications Inc.Sales Representative at Rogers Communications Inc.
Reeneisha WynterReeneisha Wynter
Travel Event Assistant (Voluntary - Summer) at Pauline VassellTravel Event Assistant (Voluntary - Summer) at Pauline Vassell