DEEPAK DHINDSA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Home Financing Advisor
Bank Of Nova Scotia
Hamilton, ON
01.2022 - Current
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed new business and managed new and existing clients.
Mortgage Agent
Akal Mortgages
Mississauga, ON
03.2021 - 01.2022
- Analyzed loan candidate credit history to anticipate approval odds.
- Trained and mentored loan officers in policies, regulations and loan industry best practices.
- Provided underwriting expertise to support applicant approval.
- Created loan packages based on consumer needs and financial history.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Mortgage Agent
Citadel Mortgages
Toronto, ON
06.2020 - 03.2021
- Handle high value and pressure situations and ability to find a solution when others cannot
- Maintaining relationships with clients and providing honest financial advice regarding their mortgages
- Ability to cold call and call leads to acquire new clients.
Customer Service Representative
CIBC
Brampton, ON
10.2019 - 12.2019
- Preform basic daily transactions such as deposits, withdrawals, bill payments and account inquiries
- Promote suitable products for customers who would benefit from products
- Following and practicing all bank protocols while also satisfying customers' concerns and needs.
Sales Associate
OSL Wireless - Walmart
Orangeville, ON
03.2019 - 10.2019
- Work with all phone providers and help customers' find a phone plan suited to their needs
- Self marketing within Walmart to increase sales
- Help customers with technical problems and also with billing issues
Sales Associate
Rogers
Orangeville, ON
05.2018 - 03.2019
- Help customers with technical problems
- Sell phone plans and phones based on the customers' needs
- Provide excellent customer service to enhance the experience with the company.
Construction Worker
Northridge Homes
East Garafaxa, ON
04.2014 - 04.2018
- Framing houses
- Installing trim, windows, floors, and doors
- Working with teams for long hours.
- Working under strict deadlines and against mother nature
Sales Associate
Kitchen Stuff Plus
Brampton, ON
09.2016 - 11.2017
- Balance currency, coin and cash in drawers at ends of shift and calculate daily transaction totals to reconcile balance
- Worked with management in order to train new staff and created initiates to make onboarding an efficient process
- Answer client inquiries, collecting data and providing responses to clients in a timely manner.
Education
Bachelor of Science - Psychology
York University
North York, Ontario12.2021
High School Diploma -
Notre Dame Catholic Secondary School
Brampton, ON06.2015
Skills
- Proficient in Adobe DC
- Analytical and Methodical
- Issue and Resolution Tracking
- Customer Experience
- CRM Tracking
- Microsoft Windows and Office
- Financial Advisory
- Customer Interaction
- Risk advisory
Timeline
Home Financing Advisor
Bank Of Nova Scotia
01.2022 - Current
Mortgage Agent
Akal Mortgages
03.2021 - 01.2022
Mortgage Agent
Citadel Mortgages
06.2020 - 03.2021
Customer Service Representative
CIBC
10.2019 - 12.2019
Sales Associate
OSL Wireless - Walmart
03.2019 - 10.2019
Sales Associate
Rogers
05.2018 - 03.2019
Sales Associate
Kitchen Stuff Plus
09.2016 - 11.2017
Construction Worker
Northridge Homes
04.2014 - 04.2018
Bachelor of Science - Psychology
York University
High School Diploma -
Notre Dame Catholic Secondary School