Summary
Overview
Work History
Education
Skills
Timeline
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Deep Patel

Moncton,NB

Summary

With diploma degree in Programmer Analyst and Internet Solutions Developer with a strong foundation in computer science from CDI College. My proficiency in C#, Python, and C++, coupled with me. Understanding of software development principles allows me to tackle programming challenges with confidence. I am a quick learner with a passion for problem-solving, evidenced by my successful development of e-commerce websites and inventory management systems during my studies.

Overview

3
3
years of professional experience

Work History

Returns Specialist

SSENSE
Montréal, QC
12.2022 - 01.2024
  • Thrived in a fast-paced e-commerce environment at SSENSE, exceeding customer service standards for return processing.
  • Demonstrated exceptional accuracy and efficiency in handling customer returns, ensuring a smooth experience.
  • I was responsible for processing customer return requests optimally and accurately, which also includes fielding customer inquiries via email and chat, resolving issues related to returns, exchanges, and refunds.
  • Leveraged strong interpersonal skills to resolve complex return inquiries and build positive customer relationships. Proven ability to prioritize, set clear goals, and foster productive communication, streamlining return processes for both customers and colleagues.
  • Software such as Zendesk were used to keep reports and tickets, along with slack as for internal communications. Background in IT provides a strong foundation for adaptability and a commitment to exceeding KPIs.
  • Played a pivotal role in the 5S project within the returns department, to implement 5S principles, achieving optimal results.

Managing Associate

7888015 Canada Inc.
Montréal, QC
02.2022 - 11.2022
  • At Runner's Int. warehouse, I was tasked with keeping things running smoothly. I ensured accuracy and timely delivery by packaging and shipping clothes to clients.
  • Alongside preparing and shipping orders, I was responsible for inspecting and counting inventory, all of it by ensuring safety.
  • Furthermore, I took charge of managing and organizing the warehouse efficiently. My keen eye for detail allowed me to handle incoming shipments with precision, ensuring all products were inspected, documented, and accurately stocked in their designated areas.
  • Proficient in using warehouse equipment like manual and electric pallet jack, hand and platform truck, and more. Also, efficient in using handheld scanners, along with WMS systems. And willing to learn more if required.

Kitchen Helper

Foodine
Montreal, Maharashtra
09.2021 - 02.2022
  • I assisted mostly with basic tasks like chopping vegetables, washing ingredients, and prepping ingredients for cooking.
  • Maintaining a clean and hygienic kitchen is crucial. Also, helped wash dishes, utensils, and equipment, ensuring adherence to sanitation guidelines.
  • Keeping the kitchen organized is essential for efficiency. Kitchen helpers restock supplies, maintain workstations, and ensure everything is readily available.
  • Kitchens are fast-paced environments, and teamwork is essential, we need to collaborate with chefs, cooks, and other staff to ensure smooth operations. And follow chef's instructions to ensure tasks are completed correctly and efficiently.

Delivery Driver

UberEATS
Montréal, QC
04.2021 - 11.2021
  • Self employed for the gaint uber eats, by providing the excellent and exceptional customer service with food delivery.
  • Refined my skills of interaction and communication with customers, and manage the difficult situations during late orders.
  • This was my first job in Canada and I learned a lot from it.

Education

College Diploma - Information Technology

CDI College
Montreal, QC
12.2022

Skills

  • Quality Control
  • Computer skills
  • Organizational skills
  • Customer service
  • Microsoft Office
  • Problem-solving
  • Communication
  • Multitasking
  • Inventory management
  • Attention to detail
  • Packing & shipping
  • WMS

Timeline

Returns Specialist

SSENSE
12.2022 - 01.2024

Managing Associate

7888015 Canada Inc.
02.2022 - 11.2022

Kitchen Helper

Foodine
09.2021 - 02.2022

Delivery Driver

UberEATS
04.2021 - 11.2021

College Diploma - Information Technology

CDI College

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Deep Patel