Samuel Oppong
Brampton
Summary
Customer Returns Processor with experience working in warehouse distribution centers for [Type] retailers. Skilled in [Software] inventory tracking systems. Prioritizes organization, detailed documentation and process efficiency.
Overview
13
13
years of professional experience
Work History
Returns Specialist
Neovia Logistics Services
01.2016 - 09.2024
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in [Software] inventory tracking system.
- Operated electric pallet jack, forklift and manlift.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Increased productivity through streamlined processes and system efficiency.
- Reduced product loss by [Number]% over [Number] years by maintaining secure environment and workflows.
- Handled escalated customer cases professionally and diplomatically, resolving complex situations to maintain customer loyalty while adhering to company guidelines.
- Provided outstanding customer service by addressing concerns, answering inquiries, and offering solutions to ensure customer satisfaction.
- Managed returns inventory, ensuring accurate record-keeping and proper disposal or restocking of items.
- Coordinated with shipping department to expedite the return process, enhancing overall customer experience.
- Collaborated with cross-functional teams to address product quality issues and reduce return rates.
- Developed strong communication skills by liaising between various departments involved in the returns process.
- Conducted thorough investigations of disputed returns claims, upholding company policies while maintaining positive customer relationships.
- Managed warranties and service agreements for returned products, ensuring timely resolution and minimizing company liability.
- Supported sales team by providing information on common reasons for returns, enabling them to improve their sales strategies and minimize future issues.
Logistics Assistant
Logistics Parks Ghana
01.2012 - 01.2015
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
- Contributed to the planning and execution of successful company-wide inventory counts on an annual basis.
- Conducted regular audits of inventory levels to identify discrepancies and implement corrective actions as needed.
- Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.
- Coordinated with customs brokers to ensure proper documentation for international shipments, preventing delays or penalties.
- Monitored inbound shipments proactively identifying potential delays or disruptions allowing for early intervention measures.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Generated, distributed and filed copies of all billing paperwork.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Tracked orders and notified customers of status or potential delays.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Education
Bachelor of Arts - Publishing Studies
KNUST
Kumasi. Ghana 05.2009
High School Diploma -
Achimota School
Accra, Ghana 05.2005
Skills
- Warehouse Operations
- Microsoft Office
- Return Authorization
- Shipping procedures
- Product Inspection
- Customer RMA management
- Problem-solving skills
- Time Management
- Attention to Detail
- Computer Skills
- Organizational Skills
- Problem Resolution
- Data Entry
- Analytical Thinking
- Professionalism
- Issue and Complaint Resolution
- Quality Control
- MS Office
- Continuous Improvement
- Quality Assurance
- Compliance Monitoring
- Understanding Customer Needs
- Customer service excellence
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Full Professional
Timeline
Returns Specialist
Neovia Logistics Services
01.2016 - 09.2024
Logistics Assistant
Logistics Parks Ghana
01.2012 - 01.2015
Bachelor of Arts - Publishing Studies
KNUST
High School Diploma -
Achimota School
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