DeeDee Smith
Redding
Summary
Dynamic customer service professional with proven expertise at True Ride, excelling in problem resolution and relationship building. Skilled in training staff and enhancing service efficiency, I effectively managed cash operations at Holiday Market, ensuring accuracy and compliance while fostering a positive customer experience. Committed to delivering exceptional service and driving team success.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
True Ride
01.2021 - 01.2022
- Assisted customers in resolving inquiries and issues effectively.
- Assisted with set up on the equipment.
- Provided product information to enhance customer experience.
- Collaborated with team members to improve service efficiency.
- Scheduled rides and checked in our riders.
Head Cashier
Holiday Market
01.2001 - 01.2009
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Assisted in training new cashiers on point-of-sale systems and customer interaction protocols.
- Processed returns and exchanges, adhering to company policies for customer satisfaction.
- Maintained cleanliness and organization of the cashier area to enhance workflow efficiency.
- Assisted with ordering and nightly closing paperwork.
- Trained to open and close the store.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Ensured compliance with financial and security policies, safeguarding store assets.
Education
No Degree - Kinesiology
Shasta College
Redding, CA01-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Scheduling
- Paperwork processing
- Order processing
- Team development
- Staff training
- Store maintenance
Timeline
Customer Service Representative
True Ride
01.2021 - 01.2022
Head Cashier
Holiday Market
01.2001 - 01.2009
No Degree - Kinesiology
Shasta College