Declan Lyons
Victoria,British Columbia
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
3
3
years of professional experience
Work History
Assistant Branch Manager
K2 Stone
08.2022 - 04.2024
- Assisted in increasing yearly revenue by 58%
- Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Assistant Manager
World Design Imports
02.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Diploma - Web Development
Lighthouse Labs, Toronto, ON, CA
Toronto, ON10.2022
Certificate - Responsive Web Design
Free Code Camp
2022
Certificate - Javascript Algorithms And Data Structures
Free Code Camp
2022
Certificate - Front End Development Libraries
Free Code Camp
2023
Certificate - Data Visualization
FreeCodeCamp
2024
Certificate - Wordpress Essential Training
LinkedInLearning
2024
Skills
- Account Management
- Budget Control
- Sales expertise
- Annual budget development
- Customer Account Retention
- Operations Management
- Client Relationship Building
- Sales strategy development
- Lead prospecting
- Shipping and receiving
- Warehouse Management
- Front-End Development
- Responsive design
- Programming
- Web Technologies: ReactJS/NextJS, jQuery, Bootstrap
- Databases
- API Integration
Accomplishments
- Assisted in increasing yearly sales goals by %30.
- Surpassed the monthly sales goal by an impressive 127%, setting a new Canadian national sales record for a single month.
Languages
English
Native or Bilingual
Timeline
Assistant Branch Manager
K2 Stone
08.2022 - 04.2024
Assistant Manager
World Design Imports
02.2021 - 03.2022
Diploma - Web Development
Lighthouse Labs, Toronto, ON, CA
Certificate - Responsive Web Design
Free Code Camp
Certificate - Javascript Algorithms And Data Structures
Free Code Camp
Certificate - Front End Development Libraries
Free Code Camp
Certificate - Data Visualization
FreeCodeCamp
Certificate - Wordpress Essential Training
LinkedInLearning
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