Guest/Passenger Service Assistant
Hotel Phuntsho Pelri 3 Star
Thimphu, Bhutan, Thimphu
11.2023 - 12.2023
- Advised travelers about customs requirements upon arrival at their destination country.
- Ensured all relevant paperwork was accurately filled out before each flight departed.
- Verified passenger identification documents for international travel.
- Maintained an up-to-date knowledge of airline policies related to customer service standards and practices.
- Inspected carry-on items for prohibited items or hazardous materials before allowing them aboard aircraft.
- Helped maintain order during the boarding process by directing unruly passengers away from gate areas when necessary.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Transported baggage and coordinated transit between assigned terminals or platforms.
- Improved passenger comfort with special items, food distribution and proactive actions.
- Demonstrated safety procedures to passengers and answered questions about equipment use.
- Facilitated smooth loading and unloading of passengers by helping with individual and group issues.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
- Collected baggage charges and accepted baggage for check-in.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Greeted passengers and provided boarding instructions.
