Summary
Work History
Education
Skills
Work Preference
Timeline
Receptionist
Dechen Syelden Dorjee

Dechen Syelden Dorjee

Guest/Passenger Service
Vancouver,BC

Summary

A highly motivated person with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable and focused on delivering positive and enjoyable passenger trips. Knowledgeable about safety procedures and emergency response.

Work History

Guest/Passenger Service Assistant

Hotel Phuntsho Pelri 3 Star
Thimphu, Bhutan , Thimphu
2023.11 - 2023.12
  • Advised travelers about customs requirements upon arrival at their destination country.
  • Ensured all relevant paperwork was accurately filled out before each flight departed.
  • Verified passenger identification documents for international travel.
  • Maintained an up-to-date knowledge of airline policies related to customer service standards and practices.
  • Inspected carry-on items for prohibited items or hazardous materials before allowing them aboard aircraft.
  • Helped maintain order during the boarding process by directing unruly passengers away from gate areas when necessary.
  • Assessed passenger's needs and abilities to deploy correct mobility equipment.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Transported baggage and coordinated transit between assigned terminals or platforms.
  • Improved passenger comfort with special items, food distribution and proactive actions.
  • Demonstrated safety procedures to passengers and answered questions about equipment use.
  • Facilitated smooth loading and unloading of passengers by helping with individual and group issues.
  • Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
  • Collected baggage charges and accepted baggage for check-in.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Greeted passengers and provided boarding instructions.

Package Handler

8Eleven
Thimphu , Bhutan
2023.11 - 2023.12
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Housekeeper

Hotel Phuntsho Pelri 3 Star
Thimphu , Bhutan
2023.11 - 2023.12
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.

Cashier

8Eleven
Thimphu , Bhutan
2023.01 - 2023.03
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.

Social Worker

Disabled People's Organization Of Bhutan
Thimphu , Bhutan
2023.01 - 2023.03
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Supported clients and families with empathy and compassion during difficult times.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Advocated for clients to assure respected rights and wishes.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
  • Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
  • Formulated treatment plan strategies with multidisciplinary teams to provide a comprehensive and continuous care plan.
  • Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
  • Enhanced community outreach efforts for better service accessibility and increased program enrollment.

Education

High School Diploma -

Yangchenphug Higher Secondary School
2022-12

BBA - Business Administration in Hospitality And Management

Eton College
Vncouver,BC
2024.06 - Current

Skills

  • Work Ethics and Integrity
  • Reliability and punctuality

Patience and Empathy

  • Airport Safety Protocols
  • Public Speaking Confidence
  • Patience and Tolerance
  • Strong interpersonal skills
  • Issuing tickets
  • Airline Policies
  • Baggage handling abilities
  • Strong Organization
  • Checking in passengers
  • Time Management
  • Task Prioritization
  • Multitasking

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

On-Site

Timeline

BBA - Business Administration in Hospitality And Management

Eton College
2024.06 - Current

Guest/Passenger Service Assistant

Hotel Phuntsho Pelri 3 Star
2023.11 - 2023.12

Package Handler

8Eleven
2023.11 - 2023.12

Housekeeper

Hotel Phuntsho Pelri 3 Star
2023.11 - 2023.12

Cashier

8Eleven
2023.01 - 2023.03

Social Worker

Disabled People's Organization Of Bhutan
2023.01 - 2023.03

High School Diploma -

Yangchenphug Higher Secondary School

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Dechen Syelden DorjeeGuest/Passenger Service