Debra Knox
Southampton
Summary
Dedicated intake worker with a robust background in managing administrative tasks within medical units, adept at streamlining operations and enhancing patient communication. Proven expertise in medical record management and patient scheduling, ensuring seamless unit operations and optimal care delivery. Strong organizational skills combined with effective communication foster collaboration among healthcare teams, contributing to improved patient experiences. Committed to supporting healthcare professionals through efficient administrative practices that prioritize patient needs and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Unit Secretary
London Health Sciences Centre - University Campus
03.2020 - 09.2024
- Processed all incoming referrals from providers and assemble the chart
- Processed and organized incoming documentation for efficient record-keeping and retrieval.
- Maintained accurate inventory records using specialized software systems.
- Coordinated with team members to streamline daily operations and improve workflow efficiency.
- Update database for each new referral and schedule appointments accordingly
- Mail out letters to patients regarding their appointment details
- Order supplies as needed using Hamster, HMMS, & Data
- Respond to all inquiries in a timely manner using email, fax, or phone
- Managed patient admissions and discharges, ensuring accurate documentation and communication with healthcare teams.
- Coordinated appointment scheduling, optimizing physician availability and enhancing patient flow efficiency.
Medical Assistant/Nursing Staff
Active Care Medical Centre
10.2015 - 02.2020
- Take patient vitals, document reason for visit into EMR (Practice Solutions)
- Administer IM & SC injections, perform TB skin tests, administer allergy injections
- During procedures, administer Xylocaine for freezing, assist physician as needed
- Suture/staple removal, wound packing
- Assisted & performed PAP (cytology) under the supervision of physician
- Knowledgeable with Ontario’s pediatric immunization schedule
- Package and autoclave instruments, clean autoclave weekly/monthly.
- Assisted in patient intake and scheduling, optimizing appointment flow and reducing wait times.
- Conducted routine medical procedures, ensuring compliance with safety protocols and enhancing patient care quality.
Medical Secretary
Doctor's Walk-In Medical Clinic
11.2011 - 12.2014
- Bring patients to exam rooms, take vitals, and enter a brief reason for visit into EMR (Accuro)
- Draw up, and administer IM and SC immunizations and vaccines
- Perform suture removal, staple removal, etc.
- Assist/Perform PAP Smears and other gynecological exams
- Always maintain patient privacy and confidentiality
- Stocks rooms, autoclave instruments, and take inventory
- Manage 2 or 3 physicians at a time
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Facilitated patient intake processes, ensuring accurate data entry and documentation compliance.
- Assisted healthcare providers with administrative tasks, enhancing workflow efficiency and patient care delivery.
Education
Medical Office Assistant diploma -
Medix College
OSSD – ACE Program - undefined
Fanshawe College
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Appointment coordination
- Healthcare administration
- Medical billing
- Coding procedures
- Medical transcription
- Medical software proficiency
- Patient confidentiality
- Patient registration
- Scheduling appointments
- Document preparation
- Medical records management
- Medical terminology proficiency
- Multitasking
- Adaptable and flexible
- Critical thinking
- Reliability
- Attention to detail
- Problem-solving abilities
- Teamwork and collaboration
Certification
- IM and SC injection training - 2014
- High Risk Violence & Safety Training - 2017
- Vulnerable Sector Training - 2017
- First Aid and CPR - 2023
- Medical Office Assistant Diploma – 2009
- Highly proficient using EMR systems
Timeline
Medical Unit Secretary
London Health Sciences Centre - University Campus
03.2020 - 09.2024
Medical Assistant/Nursing Staff
Active Care Medical Centre
10.2015 - 02.2020
Medical Secretary
Doctor's Walk-In Medical Clinic
11.2011 - 12.2014
OSSD – ACE Program - undefined
Fanshawe College
Medical Office Assistant diploma -
Medix College