Audrey Wharton
London,ON
Summary
Highly motivated individual with ten years of leadership experience in an academic, acute care organization. Strong interpersonal skills, with a proven ability to achieve results and influence change. Demonstrated commitment to both patient and staff safety through quality initiatives. Demonstrated commitment to continuous learning. Brings comprehensive knowledge of the Healthcare System, planning and technical operations. Skilled at coordinating operational plans and personnel resources to complete work under tight deadlines.
Overview
8
8
years of professional experience
Work History
Director Medicine and Family Medicine Services
University Hospital, London Health Sciences Centre
2021.07 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts to patients and providers
- Leveraged data analytics insights for informed decision-making in critical areas such as patient safety, care delivery model, budgeting, or personnel management.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Streamlined service delivery by optimizing internal processes and procedures.
- Increased client satisfaction by providing timely, empathetic, and effective support to families in need.
- Collaborated with community partners to expand available resources and services for clients.
- Implemented data-driven decision-making to allocate resources efficiently and effectively.
- Established a positive team culture, promoting open communication and collaboration among staff members.
- Evaluated program effectiveness by tracking key performance indicators and making necessary adjustments as needed.
- Coordinated multidisciplinary teams to address complex cases involving multiple service providers.
- Managed budgets responsibly, ensuring the efficient use of funds for maximum impact on client outcomes.
- Oversaw recruitment efforts, selecting highly qualified candidates who shared the organization''s mission and values.
- Championed evidence-based practices within the organization, fostering a commitment to continuous improvement.
Operations Manager – Medicine and Family Medicine
Victoria Hospital, London Health Sciences Centre
2018.03 - 2021.07
- Implemented budget saving strategies to reduce operational costs
- Implemented first wave of KPMG quality improvement initiatives
- COPD and CHF CC2H program leader for Victoria Campus
- Change and Transition leader for LHSC
- Facilitate Change and Transition sessions for new leaders
- P4R project for PWID population
- P4R project to decrease readmission rate within medicine program
- Excellent team building skills.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Coordinator, Acute Care of the Elderly and Palliative Care
London Health Sciences Centre
2016.08 - 2018.03
- Facilitated the implementation of skill-mix model with the introduction of RPN role
- Implemented the North Star Rounding Boards on Acute Care of the Elderly to enhance grass roots innovation
- Implemented Team Safety Huddles to promote culture of safety at LHSC
- Worked collaborative with Manger to develop Victoria Hospital Medicine Surge Protocol Tool
- Support and promote a 'just culture' environment emphasizing an environment where it is 'safe' to make mistakes
- Worked collaboratively with the multidisciplinary team to decrease length of stay on the Acute Care of the Elderly unit by 1 day, while maintaining a readmission rate at or below peers.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Coached employees through day-to-day work and complex problems.
Coordinator, Adult Emergency Department
London Health Sciences Centre
2015.10 - 2016.08
- Facilitated the implementation of the Emergency Department Systems Transformation to provide timely care to patients and improve patient and staff experience.
- Worked collaboratively with HMMS to redesign supply carts to reduce cost and decrease waste.
- Implemented PYXIS Medication System and training of RN staff within the department.
- Developed a Risk Stratification Tool for staff to use when faced with access and flow challenges.
- Implemented education and teaching for Personal Panic Alarm Button to all staff within the department.
- Implementation of skill-mix model with the introduction of RPN role in the department
- Facilitated implementation of London Police Services Mental Health Act handover process.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Prepared agendas and took notes at meetings to archive proceedings.
Education
MSN Administration and Management - Nursing Administration
Aspen University
Aspen, Colorado10.2025
Master of Science - Nursing
Aspen University
Aspen, Colorado01.2022
Associate of Science - Nursing
Galveston College
Galveston, Texas09.1999
Skills
- Leadership development
- Business acumen
- Strategic operations management
- Charismatic Leader
- Strategic Planning
- Strategies and Goals
- Crisis Management
- Creativity and Innovation
- Stakeholder Engagement
- Leadership Development
Affiliations
- College of Nurses of Ontario
- Registered Nurses Association of Ontario
Employer
London Health Sciences Centre
Professional Development
- Crucial Conversations - 02/2012
- Leading Self - 01/2014
- Leading Others - 02/2014
- Introduction to Mindfulness in the Workplace - 01/2015
- Building Organizational Change Capability - 02/2015
- Emotional Intelligence Module - 11/2015
- Emotional Intelligence Module - 12/2015
- Know, Show, Grow Your Brand - 02/2016
- Crucial Accountability - 04/2016
- Influencer - 05/2016
- Change Faculty Member - 2014-2018
- Emerging Leader Instructor - 2014-2018
- Coaching Essentials - 03/2019
- LEADS - 11/2022
Languages
English
Native or Bilingual
Timeline
Director Medicine and Family Medicine Services
University Hospital, London Health Sciences Centre
2021.07 - Current
Operations Manager – Medicine and Family Medicine
Victoria Hospital, London Health Sciences Centre
2018.03 - 2021.07
Coordinator, Acute Care of the Elderly and Palliative Care
London Health Sciences Centre
2016.08 - 2018.03
Coordinator, Adult Emergency Department
London Health Sciences Centre
2015.10 - 2016.08
MSN Administration and Management - Nursing Administration
Aspen University
Master of Science - Nursing
Aspen University
Associate of Science - Nursing
Galveston College
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