Deborah Gardiner
RED DEER,AB
Summary
Detail-oriented receptionist with over four years of experience in clinic administration. Proven expertise in managing patient inquiries, appointment scheduling, and maintaining data confidentiality. Ready to leverage skills to enhance operational efficiency and patient experiences.
Overview
1
1
Language
4
4
years of professional experience
Work History
Receptionist
Gaetz Avenue Denture Clinic
Red Deer, Alberta
04.2022 - 09.2026
- Greeted patients warmly upon arrival at denture clinic.
- Delivered exceptional customer service while interacting with patients and staff, fostering a welcoming environment.
- Resolved patient inquiries and issues promptly, enhancing overall patient satisfaction.
- Provided detailed information on denture services and procedures to patients.
- Managed appointment scheduling efficiently using clinic software.
- Ensured patient appointment schedules were accurate and up-to-date.
- Coordinated with dental staff to streamline patient flow, improving daily operations.
- Assisted with insurance verification and guided patients through paperwork processes.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided guidance to visitors regarding services and directions within the clinic.
- Processed patient records and ensured accurate data entry into systems.
- Executed data entry tasks into various computer systems with accuracy.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Education
General Office & Business Administration
Corporation Training 101 Certificate
Facilitation Certificate
General Education Certificate Grade 12
Skills
- Appointment scheduling
- Patient management
- Insurance verification
- Data entry
- Appointment management
- Reception desk management
- Office administration
- Clinic administration
- Schedule management
- Multi-line phone system operation
- Customer service
- Organizational skills
- Time management
- Data confidentiality
- Adaptability
- Greeting and seating clients
Languages
English
Professional
Timeline
Receptionist
Gaetz Avenue Denture Clinic
04.2022 - 09.2026
General Office & Business Administration
Corporation Training 101 Certificate
Facilitation Certificate
General Education Certificate Grade 12