Overview
Work History
Education
Websites
Timeline
Generic

Deborah Cordery

Calgary

Overview

38
38
years of professional experience

Work History

EDI Tech Lead

Sterling Commerce
  • Acting Supervisor and Tech Lead for the Toronto call center.
  • Software Product Support: Gentran Basic for DOS (DOS Based EDI Translator), Gentran:Director 3.X & 5.X; Gentran:Server, including both File Integration and Forms Integration Software, Async, Bisync, FTP and AS2 communitions, Commerce:Connection for the Internet (Internet Communication Software).
  • Sterling Commerce’s VAN Support – Mailbox Setups (FTP, Async, and Bisync), Carbon Copies, Data Flow Integrity.
  • Developed, tested and implemented Maps and Form Templates to for customers in X12, UCS, Edifact and Tradacoms according to their Trading Partners EDI Technical Specs.

Enterprise EDI Manager

FGL Sports Ltd., Canadian Tire
04.2012 - 07.2025

EDI / ERP Analyst

Danby Products Limited
06.2010 - 04.2012
  • Troubleshooting and resolving EDI Translator System errors.
  • Performed Trading Partner Implementations; included communication and VAN mailbox setups, analyzing EDI Specifications and mapping to fit Internal Business Applications, including end to end testing from the EDI Translator to the ERP System.
  • Assisted business users in ERP problem resolution as well as showing them better ways on completing certain tasks.
  • Coordinated with our Third Party ERP Company necessary changes that needed to be programmed so that all Inbound and Outbound EDI Transactions were processed correctly.
  • Maintaining EDI / ERP SOP documentation and develop clear and up-to-date procedures.
  • Assisted in managing Domain Servers and Internal IT support; assisting staff with installing and troubleshooting internal software applications.
  • ERP System upgrade from V6 to V7.
  • Responsible for leading project to migrate 70 EDI Trading Partners from Sterling’s Gentran:Director to Sterling B2B Integrator.

Senior EDI Manager

The News Group
09.2009 - 06.2010
  • Managed EDI Department with 1 direct report.
  • Coordinated and managed a migration of approximately 100 customers from the current legacy EDI environment to Inovis Bizlink Translator.
  • Assisted in creative solutions that would enhance the enterprise’s competitive advantage.
  • Met with customers and vendors to facilitate the migration of the new activity into the new environment.
  • Maintained EDI documentation and developed clear and up-to-date procedures.
  • Assisted in providing EDI production support.
  • Worked with VANS to resolve transmission issues and retransmit EDI Documents.
  • Performed mapping (BizLink Mapper) functions as necessary to meet current business issues and satisfy business partner requirements.
  • Performed Trading Partner Implementations which included communication methods, mailbox setups and analyzing EDI Specifications to fit Internal Business Application.

EDI Manager / IT Administrator

RGA Leatherworks
04.2008 - 09.2009
  • Managed successful migration of EDI translation system from an outsourced provider in New York to in-house facility in Oakville, Ontario including:
  • Scrubbed historical data; migrated to new ERP (Visual 2000) System.
  • Performed thorough end to end validation and testing against all inbound and outbound EDI Transactions.
  • Setup and tested all EDI Transactions for New Trading Partners.
  • Added new products/styles to various websites; Inovis Catalog, Sears IMA, Data Sync for Walmart.
  • Developed and streamlined internal processes and performed ongoing troubleshooting of EDI data flow integrity.
  • Managed Domain Servers and Internal IT support; assisted staff with installing and troubleshooting internal software applications on both PC and Mac computers.

Senior Application Support Analyst

SPS Commerce
02.2006 - 03.2008
  • Successfully migrated over 3000 customers from Owens Direct Webforms system to SPS Commerce Webforms solutions. Collaborated with both partners (supplier and retailer) to ensure that this project was completed successfully and on target.
  • Developed, implemented and managed new Wal-Mart setup processes resulting in reduced setup time to 3 days from 30 days and enabled over 300 suppliers in less than 6 months. Included Digital Certificate creation, setting up Webform mailboxes, testing EDI Transactions on Wal-Mart’s portal, resolving data flow issues between Wal-Mart suppliers using SPS Webforms solution. Trained customers on effective use of Webforms to create their EDI Documents.
  • Performed management responsibilities of support staff.
  • Provided ongoing customer support and document trouble shooting.
  • Provided one on one product training to staff.
  • Provided support for Owens EDI Web Based EDI Solution – Both front end (Web Interface) and back end (Data Flow Integrity).
  • Responsible for all 3rd party (Edict Systems, GXS, Walmart) EDI Transaction Sets (812, 816, 820, 824, 832, 810, 850, 852, 855, 856, 860, 864, 869, 870, 875, 880, 997) testing.
  • Supported and developed UCC-128 Labels for Vendors.

Senior Customer Support Representative

Owens Direct
10.2002 - 02.2006
  • Backup Management responsibilities.
  • Provided support for Owens EDI In-house Translator and Web Based EDI Solution – Both front end (Web Interface) and back end (Data Flow Integrity).
  • Responsible for all 3rd party (Edict Systems, GXS, Walmart) EDI Transaction Sets (812, 816, 820, 824, 832, 810, 850, 852, 855, 856, 860, 864, 869, 870, 875, 880, 997) testing.
  • Supported and developed UCC-128 Labels for Vendors using Labelview Software.
  • Supported vendors integrating the Owens Flat File Format from their Inbound PO’s and Outbound Invoices.
  • Updated and Installed certificates for Wal-Mart/Owens vendors.
  • Interacted with IT concerning EDI data flow issues.
  • Offered support to internal EDI staff.

Manager

Sterling Commerce
01.1988 - 10.2002
  • Managing an inbound and outbound call center in daily activities.
  • 15 directs with 3 remote reports
  • Implementing new call center procedures.
  • Call monitoring for quality assurance.
  • Handling customer technical escalations.
  • Technical lead for call center

Education

High School Diploma -

Victoria High School
Victoria, BC
06-1975

Banking -

Camosun College
Victoria, BC
06-1976

Websites

Timeline

Enterprise EDI Manager

FGL Sports Ltd., Canadian Tire
04.2012 - 07.2025

EDI / ERP Analyst

Danby Products Limited
06.2010 - 04.2012

Senior EDI Manager

The News Group
09.2009 - 06.2010

EDI Manager / IT Administrator

RGA Leatherworks
04.2008 - 09.2009

Senior Application Support Analyst

SPS Commerce
02.2006 - 03.2008

Senior Customer Support Representative

Owens Direct
10.2002 - 02.2006

Manager

Sterling Commerce
01.1988 - 10.2002

EDI Tech Lead

Sterling Commerce

High School Diploma -

Victoria High School

Banking -

Camosun College

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Deborah Cordery