Open To Work
DEBORAH AYENI
LoveWorld Networks
Ottawa,Canada
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Account Management AssociateClient Relations SpecialistArchivist
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Important To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leave
9
years of professional experience
Organized Administrative Professional with over five years of experience in records management, customer service, and office support. Pursuing a Diploma in Office Administration – Health Services at Seneca Polytechnic (expected April 2027). Expertise in scheduling, data entry, document preparation, and customer relations, delivering efficient support in fast-paced environments.
Work History
Account Management Associate
- Assisted customers with subscription services and account-related inquiries; processed account updates and maintained accurate customer information.
- Managed billing inquiries and resolved customer concerns professionally while meeting performance targets.
- Prepared reports and administrative documentation; maintained detailed customer records with strict confidentiality and accuracy.
Client Relations Specialist
2 Years 6 Months- Respond to customer inquiries through phone, email, and digital channels while maintaining high customer satisfaction.
- Manage client accounts and maintain accurate customer information and service records.
- Process service requests and coordinate timely resolution of customer concerns.
- Maintain detailed records and documentation to support operational efficiency; collaborate with internal departments for effective service delivery.
- Perform data entry, document management, and administrative support functions while ensuring confidentiality of customer information.
Archivist
5 Years- Managed physical and electronic records in compliance with records retention and information management policies.
- Organized, classified, indexed, and maintained records to ensure efficient retrieval and preservation.
- Assisted internal departments and external stakeholders with records requests and information retrieval.
- Prepared reports, inventories, correspondence, and administrative documentation; conducted records audits and quality assurance checks.
- Maintained strict confidentiality and security of sensitive records; supported daily operations through data entry, scheduling, and document management.
- Contributed to workflow improvements through effective records organization and information management practices.
Education
Office Administration – Health Services Diploma
Relevant Coursework: Medical Terminology, Business Communications, Records Management, Office Procedures, Microsoft Office Applications, Business Payroll, Data Management, Healthcare Administration Fundamentals
Bachelor of Arts (Hons.) - History and Diplomatic Studies
Skills
Microsoft Office Suite (Word
Excel
Outlook
PowerPoint)
Electronic Records Management
Data Entry Systems
Calendar Management
Scheduling
Document Management
Payroll Fundamentals
Information Management
Business Correspondence
Affiliations
Association of Administrative Professionals — Member
Interests
Youth Development Programs
Timeline
Client Relations Specialist
LoveWorld Networks
02.2024 - CurrentRead More
Archivist
Lagos State Records and Archives Bureau
01.2018 - 01.2023Read More
Olabisi Onabanjo University
Bachelor of Arts (Hons.) from History and Diplomatic Studies
Read More
Account Management Associate
MultiChoice
Read More
Seneca Polytechnic
Office Administration – Health Services Diploma
Read More
ADDITIONAL INFORMATION
- Eligible to work in Canada
- Strong interpersonal and communication skills
- Experience handling confidential information
- Excellent organizational and multitasking abilities
- Able to work independently and collaboratively in team environments