DEBORA CHINWI
15724 69 ST NW Edmonton,AB
Summary
Highly motivated and goal-orientated sales associate with 3 years of experience in the retail industry. Seeking a challenging position to utilize strong interpersonal skills and proven sales techniques to drive revenue and exceed targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
PAYS WORIDWIDE
07.2020 - 06.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Greeted and assisted customers in a friendly and professional manner ,providing exceptional customer service.
- Demonstrated in-depth product knowledge and effectively communicated product features and benefits to customers.
- Resolved customer complaints and concerns in a timely and satisfactory manner.
- Managed incoming calls from customers and make sure customers are satisfied.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions and maintained accurate cash register records.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prepared merchandise for sales floor by pricing and tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Join team members in cleaning and organizing work space
- Developed strong rapport with customers and created positive impression of business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Wrapped, boxed and weighed bakery department products.
Cashier
Yvs Shopping Centre
02.2019 - 03.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Lifted up to 30 pounds at once and used forklift to move heavier loads.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Advance Level - Science
Progressive Comprehensive High School Bamenda CMR
Bamenda Cameroon08.2023
Skills
- Strong interpretational and communication skills
- Proven ability to build and maintain customer relationships
- Detail-oriented with strong organizational skills
- Excellent sales and negotiation skills
- Ability to work independently and in a team environment
- Conflict Resolution
- Ability to handle and resolve customer complains effectively
- Ability to work in a fast-paced and high-pressure in a environment
- Excellent attention to detail and accuracy in handling cash transactions
- Strong numerical and mathematical skills
- Relationship Building
- Listening Skills
- Time Management
- Stocking and Receiving
- Flexible Schedule
- Cleaning Techniques
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Sales Associate
PAYS WORIDWIDE
07.2020 - 06.2023
Cashier
Yvs Shopping Centre
02.2019 - 03.2021
Advance Level - Science
Progressive Comprehensive High School Bamenda CMR
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