Debbie Parent
Shawinigan,QC
Overview
17
17
years of professional experience
Work History
Trust Account Compliance Officer
Canada Revenue Agency
National Verification And Collection Center, Shawinigan
04.2016 - Current
- Administration and enforcement trust account compliance, collection of outstanding amounts, the resolution of enquiries from taxpayers, their representatives, or employees of the Canada revenue Agency (CRA)
- Receive, review, analyse, and research taxpayer information from internal and external sources to identify and resolve taxpayer accounts requiring corrective action such as misallocated payments, or compliance action, requirements to file, and issuing assessments.
- Review, plan, organize, prioritize, and monitor an assigned workload for the administration and enforcement of trust accounts compliance, related payroll deductions and GST/HST, and the collection of outstanding amounts.
- Respond to taxpayer enquiries and complaints relating to a variety of issues associated with trust accounts.
- Verify and amend taxpayer data such as address, filling or registration status, information relating to payments or remittances in CRA databases, update taxpayer accounts based on information received from taxpayers, internal and external sources, and maintain a record of actions taken.
- Interview taxpayers, their representatives or third parties to determine reasons for non-compliance, explain policies and procedures, and arrange to collect any outstanding returns or amounts.
- Participate in projects designed to identify areas of non-compliance.
- Transfer accounts and make referrals to other areas within CRA.
Taxpayer Relief Officer
Canada Revenue Agency
National Verification And Collection Center, Shawinigan
04.2013 - 04.2016
- Screens, registers, researches and performs administrative services for complex/sensitive taxpayer relief requests and/or reviews taxpayer relief requests and prepares recommendations for the relief requested while ensuring compliance with the applicable Acts.
- Reviews taxpayer relief requests and makes recommendations to the delegated authority.
- Exercises discretion and makes decisions on certain types of taxpayer relief requests.
- Researches, analyzes, interprets and applies legislative and regulatory provisions, policies, guidelines and jurisprudence regarding the processing of taxpayer relief requests.
- Communicates with taxpayer and/or their representatives regarding the request for relief and responds to internal and external requests for information.
- Seeks out input and information from other areas within the CRA and when necessary, coordinates to ensure a single decision letter is issued.
- Prepares detailed reports, letters and other documents.
- Updates the applicable CRA systems with actions taken and requests that the appropriate accounting transactions are performed within the various systems.
- Cooperates in preparing responses for judicial review applications.
Canada Child Benefit Officer (CCB)
Canada Revenue Agency
Tax Center, Shawinigan
02.2007 - 04.2013
- Ensuring that taxpayers' eligibility and marital status is determined correctly for Federal benefits and credits workloads.
- Responding to ministerial correspondence, service complaints related to the CCB.
Education
Doctor of Chiropractic -
Texas Chiropractic College
Houston, TX04.2006
Affiliations
- Treasurer for the Mauricie English Elementary School Fondation from 2013 to 2023.
- Ergonomic coach in the Ergonomic committee for 5 years.
- I am part of the young professional network at the National Verification And Collection Center in Shawinigan.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Reference
Caroline Garceau Team leader at:
caroline.garceau@cra-arc.gc.ca or 819-536-9332.
Timeline
Trust Account Compliance Officer
Canada Revenue Agency
04.2016 - Current
Taxpayer Relief Officer
Canada Revenue Agency
04.2013 - 04.2016
Canada Child Benefit Officer (CCB)
Canada Revenue Agency
02.2007 - 04.2013
Doctor of Chiropractic -
Texas Chiropractic College
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