Debasmita Ghosh
IT Specialist
Kitchener,Ontario
Summary
A highly motivated Engineer with 6+ years of experience creating, improving and administering technology for businesses. Proficient in improving infrastructures while providing technical support, monitoring and managing software and security tools. Experienced in determining the most appropriate technology to meet the specific needs of businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technology Specialist
Perimeter Institute
Kitchener
10.2022 - 02.2024
- Successfully managed and maintained a hybrid Windows infrastructure environment, including Windows Server 2012, 2016, and 2019, and Linux-based systems, resulting in improved reliability and performance.
- Managed,Administered, Integrated all applications
- Implemented ITIL best practices to optimize IT service delivery and support, resulting in a more efficient and responsive IT department
- Increased system security and performance with proactive changes.
- Established strong relationships with suppliers, vendors, and partner companies to secure necessary resources and support for IT projects.
- Spearheaded cost analysis, budgeting, timeline projections, and project management for various IT initiatives, ensuring projects were completed on time and within budget.
- Extensive experience navigating and troubleshooting both Mac and Windows operating systems to ensure seamless functionality and user support
- Proficient in leveraging Google Workspace to enhance collaboration, communication, and productivity in a professional setting
- Skilled in implementing Single Sign-On (SSO) and Security Assertion Markup Language (SAML) authentication through Okta for seamless and secure access to organizational systems
System Engineer
Wanstor
London
06.2019 - 03.2021
- Managed and administered infrastructure project for more than 12 clients on several sites
- Improved job tasks and mentored junior team members on best practices and standards.
- Maintained and deployed Windows server environment, including Windows server 2012, 2012R2, 2016, and 2019
- Deployed software applications, operating systems, system updates, and patch management through SCCM on Win8.1, Win10
- Worked on Azure AD cloud platform to install, configure test and maintain operating systems
- Create managed virtual systems on Hypervisor to provide scalability and efficiency
- Managed mailbox, contacts, group through Exchange Online and O365
- Deployed group policies, DNS, certificates for clients and through Active directory according to the business needs
- Promoted efficiency and mitigated downtime by automating repeatable tasks through PowerShell scripting
- Configured, implemented, and troubleshoot desktops and application through Citrix receiver, Xendesktop, XenApp, Xenmobile
- Designed, deployed, and supported network infrastructure like switch, routers, VPN, firewalls, WC through Cisco Meraki
- Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment using tools like MDT, Azure Migration tools.
Infrastructure Engineer
Mindtree Ltd
Bangalore
10.2016 - 12.2018
- Evaluated the performance of computer systems/networks and coordinated computer network access by expertly utilizing remote monitoring and management (RMM) tools
- Prioritized each incident based upon its impact on business and escalated issues considered major threats.
- Deployed core server infrastructure like DNS, DHCP, SNMP, IIS, NTP, FTP on Windows 2012, 2012 R2
- Installed, configured, deployed, and managed VMware virtual server environments like VCentre and EXsi
- Configuring and implementing email protocols like IMAP, POP3, SMTP
- Evaluated needs and delivered solution using OneDrive, SharePoint, O365 tools
- Ensured that all backup and disaster recovery services are maintained and tested on a regular basis in Veeam
- Analyze, troubleshoot, and deliver Microsoft cloud solutions on Azure and Office 365 platforms
- Ensured high availability by avoiding system downtime losses through clustering, load balancing and replication resulting in obtaining 90% client satisfaction ratings
- Supervised and trained a team of computer operator trainees, both onsite and remotely
Technical Support Specialist
HCL
Bangalore
04.2015 - 09.2016
- Integral member of Microsoft client, providing continual on-call support and technical solutions to clients regarding various products, resolving cases as soon as satisfactory solutions were devised
- Utilized technical expertise to install, repair, and maintain software on a regular basis, keeping the quality and functionality of company systems at exemplary levels
- Troubleshot all Microsoft office application issues across Word, Excel, PowerPoint, and Outlook, making sure that all solutions were long-lasting and effective
- Completed and maintained project documentation and delivered regular reports to various sectors across the company
- Installed and supported hardware and software for desktops, servers, and printers
- Monitored system upgrades, patches, service packs, hot fixes, and new configurations
- Managed employee access, security roles and permissions
- Created thorough knowledge base of information detailing troubleshooting and system configuration and rolled it out to help desk team.
Education
Post Graduation Diploma - Networking And System Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON11.2022
Bachelor of Engineering Technology - Computer Science
Annamalai University
08-2012
Professional Skills
• Process Improvement
• Quality Assurance
• Monitoring
• Reporting
• Database Maintenance
• Detail-Oriented
• Analytical and Critical Thinking
• Customer Service
• Cross-Team collaboration
• Effective communication
• Teamwork
Certification
- ITIL Framework
Similar Profiles
Debasmita GhoshDebasmita Ghosh
Technology Specialist at Perimeter InstituteTechnology Specialist at Perimeter Institute
Michael MagierMichael Magier
Director, IT Infrastructure at Perimeter InstituteDirector, IT Infrastructure at Perimeter Institute
Eduardo CabanasEduardo Cabanas
Aero Operation Specialist at Perimeter Global Logistics Perimeter Global LogisticsAero Operation Specialist at Perimeter Global Logistics Perimeter Global Logistics
Sneha ThomasSneha Thomas
Direct Support Professional at Parents For Community LivingDirect Support Professional at Parents For Community Living
Lorie GrantLorie Grant
Registered Early Childhood Educator at YWCA of Kitchener WaterlooRegistered Early Childhood Educator at YWCA of Kitchener Waterloo