Stephen Smith
Antioch
Summary
Dynamic professional experienced in customer support and technology training. Demonstrated expertise in troubleshooting and delivering engaging training sessions, enhancing staff knowledge and client satisfaction. Committed to leveraging communication skills for impactful client interactions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Technology Specialist
Lexus Of Concord
Concord
02.2025 - Current
- Demonstrated advanced features of vehicle technology to customers.
- Provided training sessions on new technology updates for staff.
- Assisted clients with technology inquiries and troubleshooting issues.
Shuttle Driver - Porter
Concord Toyota
Concord
07.2022 - 02.2025
- Transported customers between the dealership and other locations efficiently.
- Navigated local routes expertly to minimize travel time for customers.
- Assisted customers with vehicle retrieval and inquiries promptly.
- Demonstrated vehicle functions to guests in service.
Delivery Driver
Euphoric Flowers
Contra Costa County
2016 - 2021
- Communicated with customers to confirm delivery times and special instructions.
- Handled cash and electronic payments during deliveries securely and responsibly.
- Managed daily delivery routes for optimal time efficiency and customer satisfaction.
Driver
Uber And Lyft
Contra Costa County
2016 - 2021
- Communicated effectively with passengers to ensure a pleasant experience.
- Navigated city routes efficiently to transport passengers safely.
- Demonstrated professionalism and courtesy in all interactions with customers.
Delivery Specialist
Stachs LLC
Cotati
2016 - 2018
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Conducted quality checks on packages before dispatch to maintain service standards.
- Processed orders accurately according to customer requirements.
Education
Ohio Peace Officer Certification - Law Enforcement
Columbus Career Center
Columbus Ohio07-2000
High School Diploma -
Upper Arlington High School
Columbus Ohio06-2000
Skills
- Advanced vehicle technology
- Client troubleshooting
- Training delivery methods
- Vehicle demonstrations
- Technical updates training
- Customer relationship management
Certification
Vehicle Salesperson License
Timeline
Technology Specialist
Lexus Of Concord
02.2025 - Current
Shuttle Driver - Porter
Concord Toyota
07.2022 - 02.2025
Delivery Driver
Euphoric Flowers
2016 - 2021
Driver
Uber And Lyft
2016 - 2021
Delivery Specialist
Stachs LLC
2016 - 2018
Ohio Peace Officer Certification - Law Enforcement
Columbus Career Center
High School Diploma -
Upper Arlington High School