Debasish Kumar Ghose

• Built, motivated and led high-performing team focused on genuine care for needs of every customer.
• Coached employees on upselling products and recommending enhanced services.
• Supported staff with training, guidance and confident leadership.
• Led clinic staff to achieve financial, operational and customer service goals.
• Trained new associates in successful sales and performance strategies.

• Demonstrated products and features to customers, answered questions and overcame objections.
• Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
• Utilized multiple marketing strategies to improve profitability.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.

· Placing online orders over phone call, Facebook messenger, Instagram and other social networking sites.

· Provide one step quality customer service over phone to provide instant solution to customer’s query.

· Serve customers with helping attitude and to achieve a significant customer satisfaction, retention and acquisition.

· Initiate market research studies.

· Product upload on website and Facebook shop

· Coordinate with courier services or internal order delivery.

· Regular Product Shoot Follow-Up

Any other tasks assigned by the management.