Deana Toch
Long Beach
Summary
Dynamic manager with a proven track record at Beyond iPhone Repair, enhancing customer satisfaction through effective team leadership and strategic process improvements. Skilled in time management and documentation, I successfully implemented quality control measures, achieving significant service delivery enhancements while fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Manager
Beyond IPhone Repair
08.2021 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Implemented process improvements that enhanced repair turnaround times and customer satisfaction.
- Managed inventory levels, ensuring adequate stock of parts and tools for operations.
- Analyzed customer feedback to identify areas for service enhancement and operational efficiency.
- Ensured compliance with industry regulations and company policies throughout all repair processes.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Technician
OC Computer Repair
10.2020 - 08.2021
- Diagnosed hardware and software issues to restore system functionality.
- Performed upgrades and repairs on various computer systems and peripherals.
- Assisted customers with technical inquiries, providing effective troubleshooting solutions.
- Developed efficient processes for inventory management of repair parts and tools.
- Streamlined workflow processes, enhancing turnaround time for service requests.
- Implemented quality control measures to ensure consistent high service standards.
- Collaborated with team members to improve customer satisfaction and service delivery outcomes.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Estimator
Academy Fire Protection
06.2017 - 10.2020
- Developed accurate cost estimates for fire protection projects, ensuring competitive bidding.
- Analyzed project specifications and blueprints to identify potential risks and cost-saving opportunities.
- Collaborated with project managers to finalize budgets and timelines, enhancing project efficiency.
- Mentored junior estimators in best practices for estimating techniques and software usage.
- Reviewed contract documents to ensure compliance with industry standards and regulations during bidding phase.
- Conducted site visits to assess conditions, providing detailed reports that informed estimation accuracy.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Education
Associate of Arts - General Studies
Long Beach City College
Long Beach, CASkills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Goal setting
- Documentation and reporting
Languages
English
Native or Bilingual
Spanish
Elementary
Cambodian
Native or Bilingual
Timeline
Manager
Beyond IPhone Repair
08.2021 - Current
Technician
OC Computer Repair
10.2020 - 08.2021
Estimator
Academy Fire Protection
06.2017 - 10.2020
Associate of Arts - General Studies
Long Beach City College