Deana Sanchez
Fallbrook
Summary
My name is Deana Sanchez, I have many years in Customer focused positions with expertise in cash handling, inventory management, and service delivery in fast-paced environments. I have strong communication and problem-solving skills to address diverse customer needs and improve satisfaction. I can contribute to team success through effective collaboration and support.
Overview
6
6
years of professional experience
Work History
Cashier/ Receptionist/ BDC Representative/Express Service Advisor
Empire Nissan/ Temecula Valley Toyota
Ontario, Ca
07.2022 - Current
- Collected total retail/service charges in cash, card, and checks accurately
- Resolved customer concerns and issues to enhance satisfaction
- Answering and directing high volume calls/ taking messages
- Coordinated scheduling of appointments for clients
- Maintaining cash drawer
- Finalize service invoices
- Assisted with clerical and office tasks to support daily operations
- Managed stock intake for car inventory efficiently
- Welcomed customers and helped determine their needs.
- Report all vehicle symptoms as described by the customer
- Keep customers updated on their vehicle's progress, clearly explain required maintenance, and ethically recommend additional services.
File clerk
Diamond Pure Water Filtration
Ontario, Ca
08.2021 - 07.2022
- Organized and maintained filing systems for customer records and documents.
- Retrieved equipment from storage area for distribution to team.
- Assisted receptionist
IT Support Technician
Converge One
Ontario, Ca
09.2021 - 11.2021
- Identified and replaced damaged computers to minimize downtime
- Update/ factory reset computers
- Enrolled software on computers to ensure up-to-date functionality
- Performed cleaning on computers to maintain functionality
- Connected wires through charging towers to maintain operational readiness
E-commerce personal shopper
Walmart
Oceanside, Ca
07.2020 - 08.2021
- Picked 60-120 items per order within 30 minutes to meet customer demand.
- Delivered customer orders within five minutes to ensure timely service.
- Prepared orders for prompt dispensing to enhance customer satisfaction.
- Answer customer calls to check them in or assist them when an error occurred.
Education
High School Diploma -
Fallbrook High School
Fallbrook, Ca06-2021
Skills
- Cash handling
- Microsoft Office
- Cdk
- Excel
- Word
- Outlook
- Analytics
- Filing
- Time management
- Multitasking
- Team collaboration
- Bilingual - Spanish
- Communication skills
- Typing speed
- Microsoft
Timeline
Cashier/ Receptionist/ BDC Representative/Express Service Advisor
Empire Nissan/ Temecula Valley Toyota
07.2022 - Current
IT Support Technician
Converge One
09.2021 - 11.2021
File clerk
Diamond Pure Water Filtration
08.2021 - 07.2022
E-commerce personal shopper
Walmart
07.2020 - 08.2021
High School Diploma -
Fallbrook High School