Deana Sanchez
Fallbrook
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is crucial. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs, enhance overall satisfaction and build strong customer connections. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
6
6
years of professional experience
Work History
Cashier/ receptionist/ BDC representative
Empire Nissan/ Temecula valley Toyota
Ontario
08.2022 - Current
- Collected total retail/service charges in cash, card, and checks accurately
- Resolved customer concerns and issues to enhance satisfaction
- Answering and directing high volume calls/ taking messages
- Coordinated scheduling of appointments for clients
- Upselling car services
- Maintaining cash drawer
- Finalize service invoices
- Assisted with clerical and office tasks to support daily operations
- Managed stock intake for car inventory efficiently
File clerk
Diamond Pure Water Filtration
Ontario
09.2021 - 08.2022
- Organized and maintained filing systems for customer records and documents.
- Retrieved equipment from storage area for distribution to team.
- Assisted receptionist
IT Support Technician
Converge One
Ontario
10.2021 - 12.2021
- Identified and replaced damaged computers to minimize downtime
- Update/ factory reset computers
- Enrolled software on computers to ensure up-to-date functionality
- Performed cleaning on computers to maintain functionality
- Connected wires through charging towers to maintain operational readiness
E-commerce personal shopper
Walmart
Oceanside
08.2020 - 09.2021
- Picked 60-120 items per order within 30 minutes to meet customer demand.
- Delivered customer orders within five minutes to ensure timely service.
- Prepared orders for prompt dispensing to enhance customer satisfaction.
- Answer customer calls to check them in or assist them when an error occurred.
Education
High School Diploma -
Fallbrook High School
Fallbrook, Ca06.2021
Skills
- Cash handling
- Microsoft
- Excel
- Word
- Outlook
- Tekion
- Cdk
- Analytics
- Filing
- Time management
- Multitasking
- Team collaboration
- Bilingual - Spanish
- Communication skills
- Typing speed
Timeline
Cashier/ receptionist/ BDC representative
Empire Nissan/ Temecula valley Toyota
08.2022 - Current
IT Support Technician
Converge One
10.2021 - 12.2021
File clerk
Diamond Pure Water Filtration
09.2021 - 08.2022
E-commerce personal shopper
Walmart
08.2020 - 09.2021
High School Diploma -
Fallbrook High School