Dean Dimmick
Senior Mortgage Specialist
North Battleford,SK
Summary
Dynamic Senior Mortgage Specialist at RBC Royal Bank with a proven track record in strategic business development and superior customer service. Expert in residential mortgage lending regulations, I excelled in generating leads and exceeding sales targets, while fostering strong relationships with clients and partners to drive growth and enhance satisfaction.
Overview
26
26
years of professional experience
Work History
Senior Mortgage Specialist
RBC Royal Bank
07.2003 - Current
- Increased referral business by cultivating strong relationships with realtors, builders, attorneys, and financial planners who valued my expertise as a Senior Mortgage Specialist.
- Maintained up-to-date knowledge of industry trends, products, and regulatory changes to provide comprehensive guidance to clients.
- Generated new leads through targeted marketing campaigns aimed at reaching potential clients in the local community.
- Collaborated with underwriters to expedite loan decisions, successfully meeting clients'' needs and expectations.
- Resolved complex loan issues by working closely with clients to gather necessary documentation and mitigate potential roadblocks in the approval process.
- Mentored junior mortgage specialists for improved performance, sharing industry knowledge and best practices.
- Played an instrumental role in business development initiatives, attending networking events and building partnerships with real estate professionals.
- Assisted clients in understanding complex mortgage terms by simplifying concepts into clear explanations tailored to individual needs.
- Developed customized financing solutions for borrowers by assessing their unique financial circumstances and goals.
- Contributed to company growth by consistently exceeding sales targets through proactive client outreach and excellent product knowledge.
- Efficiently managed a high volume of daily tasks, prioritizing workload based on deadlines and client needs without sacrificing quality or accuracy.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Fielded customer complaints and provided solutions.
- Monitored pipelines to track and log status of loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Built lasting relationships with clients by providing exceptional customer service, fostering trust and loyalty.
- Identified potential risks in mortgage applications through careful analysis and due diligence procedures, safeguarding the organization from financial loss.
Insurance and Investment Advisor
Clarica
12.1999 - 07.2003
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Offered comprehensive financial planning services in conjunction with insurance advice, creating a one-stop-shop experience for clientele seeking holistic wealth management guidance.
- Regularly reviewed existing client portfolios, identifying opportunities for upselling or cross-selling additional products that met their evolving needs.
- Organized informative seminars for potential clients, resulting in increased lead generation and policy sales.
- Educated clients on insurance policies and procedures.
Education
Bachelor of Arts - Human Geography
University of Saskatchewan
SaskatoonSkills
- Reliable decision making
- Superior customer service
- Proactive problem-solving
- Collaborative teamwork
- Strong analytical skills
- Creative marketing strategies
- Solid organizational skills
- Strategic business development
- Skilled relationship building
- Focused goal orientation
- Proficient financial analysis
- Residential mortgage lending regulations
- Sales development
- Relationship selling
- Negotiation tactics
- Sales forecasting
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Customer service-focused
- Active listening
Accomplishments
Leo Award Winner
Chairmen's Round Table
Queen Elizabeth Jubilee Medal
King Charles Coronation Medal
Baseball Saskatchewan Builder of Year
RBC Convention Award Winner
Baseball Saskatchewan Provincial Champion
Languages
English
Native or Bilingual
Timeline
Senior Mortgage Specialist
RBC Royal Bank
07.2003 - Current
Insurance and Investment Advisor
Clarica
12.1999 - 07.2003
Bachelor of Arts - Human Geography
University of Saskatchewan
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