Dayton Warner
Summary
Fast-paced experience, leading skills in teamwork, positive interactions with customers and adapting to changing priorities. Resourceful and takes initiative to work without direct supervision. Practices workplace safety. Dependable, flexible, and organized. Energetic and eager to learn.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
7-11 Convenience Store
Niagara Falls, ON
09.2021 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
COVID-19 Employee Hotline Service
Kingston General Hospital
Kingston, ON
03.2022 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Warehouse Worker
The Brick Warehouse
Kingston, ON
08.2021 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 75+ pounds.
Cashier
Lowes Hardware
Kingston, ON
01.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
01.2018
Skills
- Strong communication skills
- Cooperative team member
- Energetic and organized
- Quick learner
- Customer service focused
- Committed to customer service
- Reliable and punctual
Cover Letter
Dear Hiring Manager, I am writing to apply for the position available. I am a highly motivated individual who is looking forward to starting a career within one of the many opportunities . I am a 25-year-old looking to start a career working hard and being successful and grow with that company. I am willing to do the work and work hard and I want to learn things to improve my skills. I may be new to this line of work, but I have worked extremely hard at any position and have been able to build many skills working within a team environment as well as being safe on any job site. In my previous customer service and warehouse roles, I have always gone above and beyond for customers. I have a natural ability to build relationships and solve problems, so I am confident that I can provide excellent service to your customers and your team. My previous role working at KGH hotline has given me the organizational skills and experience necessary to excel in this role. Moreover, I managed to achieve fantastic praise from my co-workers while working at this position, which proves that I can connect and assist your clients and giving them exceptional support and guidance. By joining your team, I hope to develop my skills further and contribute to the success of the business. I see myself fitting in long-term, and I am eager to use my skills to help the company achieve its customer service goals. I believe if given this opportunity you will not be disappointed with my eagerness to learn and develop the necessary skills required. Please find attached my resume for you to read. I can start work immediately. Thank you for your time and consideration. I look forward to hearing from you soon. Sincerely, Dayton Warner (613) 453-0090 daytonwarner99@gmail.com
Timeline
COVID-19 Employee Hotline Service
Kingston General Hospital
03.2022 - 11.2022
Customer Service Representative
7-11 Convenience Store
09.2021 - 11.2023
Warehouse Worker
The Brick Warehouse
08.2021 - 08.2022
Cashier
Lowes Hardware
01.2019 - 12.2021