Daysi Hensley
Yuba City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Traffic Control Technician
City Rise Safety
03.2024 - Current
- Reduced accident rates by designing and installing appropriate signage, pavement markings, and other traffic control measures.
- Developed positive working relationships with contractors and vendors, facilitating seamless communication during project execution phases.
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Routed traffic around construction sites for worker and driver safety.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Stood for 6-12 hours with "Stop/Slow" paddle directing traffic.
Cashiers Assistant
Costco
08.2023 - 03.2024
- Met customer needs through polite, friendly and attentive service.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Worked with other associates to support cashiers and management needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Bagged items securely to minimize breakages and reduce losses.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
Cashier
Salvation Army
02.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Marysville High School
Marysville, CA06-2021
Skills
- Traffic control devices
- Work zone safety
- Construction site coordination
- Pedestrian safety
- Public safety awareness
- Customer service
- Problem-solving
- Critical thinking
Timeline
Traffic Control Technician
City Rise Safety
03.2024 - Current
Cashiers Assistant
Costco
08.2023 - 03.2024
Cashier
Salvation Army
02.2023 - 08.2023
High School Diploma -
Marysville High School
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