Summary

Overview

Work History

Education

Skills

Timeline

DAYLAN ARNELL FITZGERALD

Fremont

Summary

Client-focused operations professional with extensive experience in managing customer accounts and leading teams in retail environments. Specializes in relationship building, account coordination, and enhancing operational efficiency. Delivers exceptional customer service and effectively resolves issues, driving business growth through strong communication and organizational skills.

Overview

years of professional experience

years of post-secondary education

Work History

Customer Service Representative

Emser Tile

San Jose

06.2022 - Current

Acted as a primary point of contact for dealers, contractors, builders, and commercial clients, managing orders, resolving inquiries, and delivering exceptional customer support.
Resolved escalated customer concerns professionally, contributing to high client satisfaction and effective operational processes.
Cultivated professional relationships through responsive communication and solution-oriented service, enhancing customer loyalty.
Coordinated with sales teams, warehouse operations, and internal departments to ensure accurate, timely order fulfillment, improving overall service delivery.

Assembly Line Production Worker

Tesla

Fremont

10.2020 - 06.2022

Worked within a high-performance manufacturing environment focused on precision, efficiency, and quality control.
Maintained strict production and safety standards while consistently meeting operational targets and deadlines.
Collaborated with cross-functional teams to support workflow improvements and maximize productivity.
Inspected components for quality and compliance with safety standards.
Trained new workers on assembly line techniques and safety protocols.
Inspected incoming raw materials prior to use in order to ensure quality assurance.

Product Lead

Nike

11.2016 - 03.2020

Led daily operational and product activities to enhance workflow efficiency and optimize team performance.
Coordinated employee training, onboarding, and coaching to uphold operational standards.
Collaborated with leadership to streamline productivity, enhance communication, and ensure operational consistency.

First Assistant Manager

Big 5 Sporting Goods

06.2013 - 11.2016

Managed daily retail operations, focusing on merchandising, customer service, inventory management, and team supervision to ensure seamless store functionality.
Assisted with hiring, scheduling, and employee development, contributing to effective staffing and operational leadership.
Supported sales growth by engaging customers and leveraging product knowledge to enhance their shopping experience.