Dawn Weldy
Grass Valley
Summary
Dynamic Retail Sales Manager with a proven track record at Ramos Oil Company, Inc., excelling in customer engagement and sales team leadership. Expert in negotiating contracts and implementing strategic merchandising plans, driving significant revenue growth while fostering a motivated workforce. Committed to enhancing customer satisfaction through effective training and critical thinking.
Overview
28
28
years of professional experience
Work History
Retail Manager/Company Owned Regional Manager
Ramos Oil Company, Inc.
02.2016 - Current
- Discover potential locations for Branding and negotiate Fuel Supply Contracts with Chevron, Shell, Valero, Sinclair and VP Racing
- Maintain Customer relations for entirety of Supply Contract
- Responsible for Brand Standards at both Company owned Stores and open Dealer locations
- Coordinate Store conversions including hiring Contractors, Software conversions and upgrades
- Manage over 50 phone call/emails per day
- Oversee multiple projects concurrently
- Work closely with Human Resources on Employee issues including hiring, disciplinary action and termination
- Developed training programs for staff, enhancing product knowledge and sales techniques.
- Assisted in daily store operations, ensuring efficient customer service and inventory management.
- Collaborated with staff to resolve customer inquiries and improve satisfaction levels.
- Led team of sales associates to achieve quarterly sales targets through effective training and motivation.
- Developed and implemented strategic merchandising plans to enhance product visibility and customer engagement.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Directed regional sales strategies to enhance market penetration and achieve revenue targets.
Lead Customer Service Representative
DriveTime Autos Magazine
02.2011 - 02.2016
- Led team in resolving customer inquiries, enhancing satisfaction through effective problem-solving techniques.
- Drove initiatives to ensure sustained sales growth
- Collaborated with cross-functional teams to optimize workflows, ensuring seamless communication between departments.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Increased sales through new accounts and upsells by more than 30%
Dairy Department Manager
Safeway
05.1998 - 11.2010
- Managed daily operations of dairy department, ensuring product quality and freshness.
- Trained and mentored staff on best practices for inventory management and customer service.
- Developed and implemented promotional displays to enhance product visibility and sales.
- Analyzed sales data to optimize product assortment and pricing strategies.
- Monitored compliance with health and safety regulations to maintain a safe working environment.
Education
High School Diploma -
Ponderosa High School
Shingle Springs, CASkills
- Customer service
- Retail operations
- Sales proficiency
- Driven work ethic
- Critical thinking
- Customer engagement
- Sales team leadership
Timeline
Retail Manager/Company Owned Regional Manager
Ramos Oil Company, Inc.
02.2016 - Current
Lead Customer Service Representative
DriveTime Autos Magazine
02.2011 - 02.2016
Dairy Department Manager
Safeway
05.1998 - 11.2010
High School Diploma -
Ponderosa High School