SIMON YOUNG
Brantford,ON
Summary
Driven Regional Sales Manager with 2-year track record of success in increasing revenue, improving operations efficiency, and building high-performance team. Results-oriented problem solver and skilled leader. Self-directed and motivational style. Oversee and enhance regional Big Box Retail operations to boost sales and profits with forward-thinking, analytical strategies. Close favorable deals and cultivate strong partnerships to promote consistent growth. Innovative, results-driven and dedicated to company success.
Overview
5
5
years of professional experience
Work History
Regional Sales Manager, Retail North America
Dahl Valve Limited
05.2024 - Current
- Expanded market share within the North America by identifying growth opportunities and collaborating with cross-functional teams.
- Partnered with all major Big Box retail chains throughout Canada and the United States
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships through initial launches in the United States.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Managed team of 3 regional sales representatives and consistently achieved high sales targets.
Regional Sales Manager, Retail USA
Dahl Valve Limited
03.2024 - 05.2024
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Finalized sales contracts with high-value customers.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
Special Account Manager
Dahl Valve Limited
01.2024 - 03.2024
- Analyzed customer data to identify trends and opportunities for growth within the special accounts segment.
- Achieved consistently high levels of client satisfaction through a combination of exceptional account management skills and unparalleled customer service.
- Negotiated favorable terms on behalf of clients, securing advantageous pricing structures and added benefits.
- Drove sales by developing multi-million dollar contract sales.
Customer Service Manager
Dahl Valve Limited
04.2023 - 03.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Experience Manager
Tayco Panelink
02.2023 - 04.2023
- Train, lead and coach a team of 7 direct reports
- Create all training procedures and coach new employees
- Performance Management (PMPs) on quarterly basis for all team members
- Handle all escalations relating to product issues, shipping concerns and claims
- Develop new strategies to increase order intake while reducing claim percentages
- Create reports for the Executive team to review order intake and trends
- Develop all communication and worklists for the team when dealing with challenging logistic issues.
Customer Experience Supervisor
Tayco Panelink
03.2022 - 02.2023
- Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
- Developed strong relationships with clients by consistently providing excellent service and personalized attention.
- Conducted regular evaluations of staff performance, identifying areas for improvement and implementing targeted training initiatives as needed.
- Boosted overall productivity within our department through effective delegation of tasks based on individual strengths and skill sets among team members.
Education
Bachelor Of Commerce In Business Technology Management Candidate -
Athabasca University
Athabasca, AB01.2024
Advanced Diploma In Business Administration -
Humber Institute of Technology And Advanced Learning
Toronto, ON01.2019
Diploma In Police Foundations -
Humber Institute of Technology And Advanced Learning
Toronto, ON01.2014
Skills
- Strong Analytical and Problem Solving Skills
- De-escalation Techniques
- CRM Management (HubSpot)
- ERP System proficient in manufacturing
- Efficient and Detail-Oriented
- Customer Account Management
- Computer Proficiency
- Staff Coaching and Training
- Sales Leadership
- Business development and planning
- Strategic Planning
- Customer Service
Accomplishments
- Recruited and developed 2 new sales professionals.
- Resolved product issue through consumer testing.
- Increased sales 6% by developing new marketing initiatives.
Languages
English
Native or Bilingual
French
Limited Working
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementCompany CultureWork from home optionHealthcare benefitsWork-life balanceTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingTimeline
Regional Sales Manager, Retail North America
Dahl Valve Limited
05.2024 - Current
Regional Sales Manager, Retail USA
Dahl Valve Limited
03.2024 - 05.2024
Special Account Manager
Dahl Valve Limited
01.2024 - 03.2024
Customer Service Manager
Dahl Valve Limited
04.2023 - 03.2024
Customer Experience Manager
Tayco Panelink
02.2023 - 04.2023
Customer Experience Supervisor
Tayco Panelink
03.2022 - 02.2023
Bachelor Of Commerce In Business Technology Management Candidate -
Athabasca University
Advanced Diploma In Business Administration -
Humber Institute of Technology And Advanced Learning
Diploma In Police Foundations -
Humber Institute of Technology And Advanced Learning
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