Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DAWN TOTTEN

Edmonton,Canada

Summary

Detail-oriented, patient-focused, and analytical professional nearing completion of a Medical Office Assistant Certificate, with over 15 years of diverse experience in healthcare, veterinary, and client-facing roles. Exceptional skills in patient care, administrative support, and customer service, complemented by a strong commitment to maintaining patient confidentiality. A dedication to professionalism and empathy drives the ambition to contribute valuable organizational, communication, and clinical support skills within a dynamic medical environment. Eager to leverage this practicum opportunity into a permanent position that fosters growth and enhances the quality of patient care.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer Satisfaction Representative

Gateway Entertainment
05.2023 - Current
  • Deliver professional client service and front-line administrative support.
  • Resolve customer inquiries, conflicts, or complaints promptly and professionally to maintain positive reputation.
  • Maintain records, transactions, and compliance with organizational policies.
  • Proved successful working within tight deadlines and a fast-paced environment.

Veterinary Assistant

Mercy Animal Hospital
10.2023 - 05.2024
  • Provided customer support to clients, answering questions and addressing concerns.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Nursing Assistant / HCA

University of Alberta Hospital
10.2001 - 05.2005
  • Supported ICU, BURNS, Surgical and Transplant units in direct patient care during pre and post-op hospital procedures and evaluations.
  • Collaborated with interdisciplinary healthcare teams to ensure patient advocacy and safety.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

Medical Office Assistant Certificate -

MaKami College
Edmonton, AB
10.2025

Nursing Assistant / HCA -

Norquest College
Edmonton, AB
01.2000

Skills

  • Familiar with HealthQuest EMR functionalities
  • Communication & Conflict Resolution
  • Professional telephone communication
  • Time Management
  • Medical Terminology
  • Multitasking & Organization
  • Compassionate patient care
  • Teamwork and collaboration
  • Computer skills
  • Customer service
  • Flexible schedule

Certification

  • Standard First Aid CPR/AED Level C (2025)
  • Basic Life Support (HCP) (2025)
  • WHMIS, CSTS, Food Safe
  • ProServe / Protect / Reel Facts (AGLC)

Languages

English

Timeline

Veterinary Assistant

Mercy Animal Hospital
10.2023 - 05.2024

Customer Satisfaction Representative

Gateway Entertainment
05.2023 - Current

Nursing Assistant / HCA

University of Alberta Hospital
10.2001 - 05.2005

Medical Office Assistant Certificate -

MaKami College

Nursing Assistant / HCA -

Norquest College

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DAWN TOTTEN