Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Kevin Light Meda Konlack

St. Catharines,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Customer Satisfaction Representative

CECAW
Douala, Cameroon
11.2021 - 02.2022
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Worked closely with other departments such as marketing, sales, and operations to ensure a positive experience for customers.

Education

Bachelor of Science - Banking And Finance

University Institute Ofthe GrandesEcoles Tropics
Douala, Cameroon
10-2023

Business

Niagara College
On-the-Lake, ON

Skills

Teamwork:

  • Collaborating with other team members, departments, or supervisors to resolve customer issues or improve processes

Sales :

  • In some cases, customer satisfaction representatives may also need basic sales skills to upsell or cross-sell products or services

Time Management:

  • Efficiently managing time to handle multiple customer inquiries or issues within established response times

Adaptability:

  • Being flexible and adaptable to changes in procedures, products, or customer needs

Languages

English
Full Professional
French
Full Professional

References

References available upon request.

Timeline

Customer Satisfaction Representative

CECAW
11.2021 - 02.2022

Bachelor of Science - Banking And Finance

University Institute Ofthe GrandesEcoles Tropics

Business

Niagara College
Kevin Light Meda Konlack