Dawn Ouellet
ParaMed Home Health Care
Ottawa,ON
29
years of professional experience
Professional with strong experience in pharmacy operations, highly skilled in medication dispensing, patient interaction, and inventory management. Demonstrates exceptional teamwork, reliability, and adaptability in fast-paced environments. Known for strong communication, organizational skills, and commitment to achieving results.
Work History
PSW
10 Months- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health and reported changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with clients and families.
- Provided companionship and emotional support, fostering positive relationships.
- Trained new staff on care protocols and best practices for patient interaction.
- Implemented safety measures to prevent accidents and ensure a secure environment.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Dietary Aide
3 Years 10 Months- I take meal orders, serve meals as well as make sure residents are getting the proper foods as per care plan. Serving A.M. and P.M. snacks as well. Special services such as Thickening drinks, special cups, utensils for mealtimes, and making sure the right texture for the right residents is also part of the job.
- Assisted in meal preparation and serving to residents, ensuring adherence to dietary restrictions.
- Maintained cleanliness and sanitation of dining areas and food service equipment.
- Supported residents during mealtime, promoting positive dining experiences and engagement.
- Monitored inventory levels and reported shortages to ensure adequate supplies for meal services.
- Served meals to residents in accordance with established schedules and dietary procedures.
Personal Support Worker
3 Years 6 Months- Personal Support Worker (placement) The Grove, Arnprior, Ont.
- October 2022-December 2022
- Provided compassionate personal care to residents, ensuring comfort and well-being.
- Collaborated with healthcare team to implement individualized care plans for residents.
- Implemented safety protocols to ensure a secure environment for all residents.
- Participated in continual training programs to improve caregiving techniques and knowledge.
- Developed and maintained positive relationships with residents and their families.
- Utilized effective time management skills to balance multiple responsibilities while maintaining exceptional levels of care.
Pharmacy Assistant
2 Years- I fill prescriptions at drop off, send and receive drug order, fill blister packs, work the cash, mixtures, billing, special orders, rotate all stock and answer phones for customer service.
- Assisted customers with medication inquiries and prescription refills.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock checks and organization.
- Collaborated with pharmacists to ensure timely medication delivery.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
PSW/HCA
2 Years- Monitored resident health and reported changes to nursing staff promptly.
- Assisted residents with daily living activities, enhancing comfort and independence.
- Maintained cleanliness and organization of resident spaces, ensuring a safe environment.
- Trained new staff on operational procedures and resident interaction protocols.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Pharmacy Assistant/Sales
3 YearsSales Associate
3 YearsPharmacy Assistant/Sales
6 YearsHealth Care Aide
2 YearsColonel By and Kanata Retirement Residences
2 YearsReceptionist/Activity Assistant
1 Year- Receptionist/Activity Assistant, The Grove Nursing Home, Arnprior
- Operator, Ministry of Transport License Bureau
Education
Personal Support Worker Diploma
Fire Safety Training
Skills
Stocking shelves
Answering customer questions
Medication dispensing
POS system operation
Prescription interpretation
Organizing supplies
Resolving complaints
Document filing
Receiving incoming supplies
Proper labeling
Languages
English
Native or Bilingual
Timeline
PSW
ParaMed Home Health Care
07.2025 - 05.2026Read More
Personal Support Worker
The Grove Nursing Home
01.2022 - 07.2025Read More
Dietary Aide
The Grove Long Term Care Home
09.2021 - 07.2025Read More
Pharmacy Assistant
West Carleton Pharmasave
09.2019 - 09.2021Read More
PSW/HCA
Autumn Leaves Retirement Home
01.2013 - 01.2015Read More
Pharmacy Assistant/Sales
Rexall Drug Store
01.2011 - 01.2014Read More
Sales Associate
Priority Business Services
01.2008 - 01.2011Read More
Pharmacy Assistant/Sales
Rexall Drug Store
01.2002 - 01.2008Read More
Health Care Aide
Central Park Lodge
01.1999 - 01.2001Read More
Colonel By and Kanata Retirement Residences
Central Park Lodge
01.1999 - 01.2001Read More
Receptionist/Activity Assistant
Country View Retirement Home
01.1997 - 01.1998Read More
Willis College
Fire Safety Training
Read More
Willis College
Personal Support Worker Diploma
Read More